IKEAReviews 269

I hate this company and everything about this experience. We ordered the Brimnes bed to be delivered to us on Sunday. The manual said the average time to put it together would be an hour. I already knew this to be a lie. We started putting the bed together and we noticed the support beam was missing from our order. We call your "Support" team, and they tell us the beam will be delivered in 5 days. Now we have no bed and we had to sleep on the floor for this period of time. We both have allergies, so this was hell on our sinuses. Finally, the support beam comes and we're putting together the lönset. Lol this piece of sh*t thing came with one bent screw and one screw without any grooves. God, forbid you throw in a few extra screws! We call you "support" team again to complain and she's as useless as a bag of rocks. Why is she even taking calls if her system is "down"? In the middle of the call, she called us disrespectful and hung up on us instead of doing her damn job of trying to help us. This has been a ongoing nightmare for us, and no one f*cking cares. We do finally talk to someone who can help they tell us the screws we'll be delivered within 10 days. Why is it that I'm able to order an entire bed with missing and damaged pieces but the smaller the item is the longer it takes to be delivered? WHAT THE ACTUAL F*CK? THIS F*CKING BED THAT WAS SUPPOSED TO TAKE NO MORE THAN AN AFTERNOON TO PUT TOGETHER IS NOW TAKING THREE WEEKS! F*CK YOU!

Placed order online, failed delivery 3 days In a row, tried to cancel order online not available, tried webchat to be informed that it was not possible to cancel order, several attempts to contact customer services by phone, waiting for hours eventually reached a human being who passed me around, eventually spoke to somebody who was able to cancel order, but would take 10-14 day for refund on my card.
Extremely poor customer services, AVOID, AVOID,AVOID wished I had read the reviews before placing order, you learn from your mistakes.

Absolutely shocking for a company this size - indicating sheer incompetence at senior management level! Have tried to resolve issues by Facebook (have never received a single response), email (no response), live chat (never answer after 30 mins leading to 'chat ended') and no answer on phone having held for 30mins during non peak times. Simply does not exist. If management does not grab hold of these issues urgently another giant will fall. I will not be shopping here again it simply is not worth the hassle! Especially now that the products are made in China (say no more!) but prices have gone up. Overpriced you-know-what, totally ripping customers off and then with non-existent means of resolution/customer service. Doesn't get much worse than that, I don't think.

I visited the Logan Ikea store today Tuesday 25 October 2022. Basically, I chose a design code sent to my phone with a price of $1020. The staff member checked prior to me loading the items downstairs that all the items were in stock, so I proceeded to load up.
Upon finally loading, the door fronts which I needed 6 of unfortunately there was only 3 in stock, although the IKEAS system said they had 12 in stock.
Then I asked to see one of the floor staff. I asked him if he could assist me in locating the 3 remaining items i needed for my order, as there should have been 9 remaining. He was direct and basically said it was a cash-and-carry store and he couldn't source where the other stock was. He checked the system and said another consignment was due in a few day's time. I said was it ok to pay the $1020 for the complete item and could they please send me the remaining 3 doors by courier when they arrive, again he became obstructive when I asked if the remaining 3 doors could be delivered free of charge as they can't find them in the store, again he said no, by this time, I am becoming frustrated that they only reply he could give was no! You have to pay for the delivery regardless.
I asked if I could speak to the manager. He called her and a deputy manager arrived and she was equally, if not more obstructive with no compromise whatsoever. I then tried calling Ikea who said they couldn't speak to me about a complaint unless it was through email. The only thing I was asking for, is that from a $1020 order which I could take in my car and because they couldn't find the remaining 3 doors, although Ikeas system said they were in stock, could they please send the 3 doors through a courier at their cost. This is appalling customer service and I believe social media needs to know what the Logan IKEA store represents in customer service which is incompetent unreasonable staff, who have very few customer service skills.

Order no 3B7828FBFD17 in Greece. My things arrived but the delivery service would not bring them up even though we have an elevator and had paid for delivery at appartment level. We refused to accept delivery if not delivered in the manner agreed. My 7 packages have been missing ever since and 5 calls to ikea e-shop and 2 visits at the local store have not retrieved them yet. No mention of money return either. Tragic!

Get an 'assigned' delivery date, they tell you to be home for, then you take the day off work only to find out 'oh, that's not a guaranteed date'... because now they switched over their 'intended' delivery svc to fedex and while their site STILL says 'arrives today' you go to fedex and they don't even HAVE IN HAND your order yet! So you WASTE more time doing an Ikea chat to ask, is it coming today or not? (you would THINK SOMEONE THERE could just find out if the order has been handed off to a fedex co. Yet or not?), but all you get back is their idiotic more TIME WASTING 'how are you' bot comments, and then you wait for a reply only to have them repeat all the info you already got online on your own, but was USELESS to finding out WHEN it is coming?! WHY BOTHER having a chat system if all they do is READ off the same info from your acct that you can see yourself (and can't even answer as to why their site STILL shows it as delivering TODAY when fedex is showing 'waiting for pkg handoff'?)... bad enough Ikea raising their prices to insane levels (well past using gas increase as an EXCUSE for squeezing more money out of people for stuff you have to then build yourself anyway... with most of it being nothing but cheap PRESSBOARD anyway!), and then they can't even get their act together to offer you SOME SORT of UPDATE that MAKES SENSE? Won't be shopping them again anytime soon! (sometimes it's the WRONG stores that GO UNDER!)

Am primit biroul Alex comandat, ajuns la timp dar plin de zgârieturi și cu o bucata din birou fiind rupta. Dacă suni la servicii de retur sau la rubrica de plângeri te anunța ca nu primesc apeluri

I am a 99% online shopper. I have frequently made purchase and returned items to other stores with no problem. However, that is not true with Ikea. First off, they do not provide free return shipping. After paying $17.00 to return the items to the closet store near me, and waiting 2 weeks, I called customer service, waiting 10 minutes to talk to representative. I was then informed, that even though my package was delivered 2 weeks earlier, it wasn't processed until 2 days ago because they had "other returns. Now I have to wait up to another 14 days from now for my refund. All in all, it will take about a month when other sites take days. My advice, only order from Ikea if you're positive you are going to keep it. Very disappointed and will not be ordering from them again!

Service department reads from script of lies and take forever to answer most basic question with further disinformation

I find checking out infuriating. All items on the website should be able to be ordered. The fact that you can't purchase items as the order is too small is maddening and the fact that only the all white affluent areas seem to stock ALL the small items you would want and furniture again makes me really angry. Every single item shown on that website should be available to be shipped even if your store is low in stock. Or out of stock. Ok so it'ed low ion stock at my store and you can't ship it to me? Why. Why should I have to oder $140 more merchandise when all I want is two pot holders, a couple of zip bags and a coat hanger.

I find it troubling that they don't have stores in black and brown neighborhoods, or seem to ship many things to those same neighborhood seems rather racist, like the don't want to invest in neighborhoods that don't sport their target shopper.

Please don't waste my time and show me items I can not buy on the website. Or can't buy if stock is low at my closest store. And please make sure that you are stocking as many of those small items in the white upper middle class neighborhood stores as you are from the store that invites more diverse shoppers and a lot of lower middle class shoppers. As the message come off like we're afraid you might steal a pot holder or hook.

Some store always seem to have EVERYTHING in stock and plentiful inventory while others are always sold out or low stock. If that's a case someone is not doing their job properly and anticipating customer demand, or there is a not so subtle economic form of racism being applied. Let's keep those rich white folks down here happy, not so concerned about that store smack in a working middle class neighborhood, that caters more to students, veterans, shift workers, truck drivers, single mothers, and people of color. Guess what... we like buying those same items too, so please keep them in stock, rather than one store always having everything in stock and another always tapped out and on fumes.

Or have the items ship out from the store with a lot of stock. The "this order is too small to ship and you have to spend this much is just gross and again seems to be a bowing to the rich. Find a tiny box and ship it for crying out loud. Nothing is too small to ship but an ant. Someone should be looking into where they won't ship items or deliver furniture as I can guarantee in my experience there seems to be a racial component there as well.

There should be a reasonable household limit on how many of something people buy as what has been happening in recent years is that people will go to an Ikea empty all the stock on small items and then resell them on Amazon and Ebay at double and triple the price. Do they should not be able to let some one but 150 closet lights, 100 mirrors, or sea grass napkin holders.

I was in the store yesterday to buy a dresser, saw one for a 199.99, well that was the price that was showing, but when I got to the register, then I found out that that was not the price of it. It seems that the white dresser was 199.99 and not the one I had planned to buy. I feel that if they are different prices, then all the prices need to be showing and not when you get to the register, I brought the dresser because I needed it for my daughter's room, from now on, if I need some furniture, I'll just go somewhere that's not worried about showing the true price, even if it is more. Because of this little mishap, I will be shopping somewhere else and I feel that we should of gotten the dresser for that price, until they fix this mess, I feel that Ikea is misleading it's customers and this is false advertisement and they should have to pay everyone back that was misled.

I ordered a shelf unit and 5 inserts delivered. The inserts were delivered, but the shelf unit was not. I called Ikea to be told that the item was backordered. No one called or emailed to tell me this. The rep told me they don't notify customers anymore. They don't know when it will be in stock. Obviously the inserts are useless without the shelf. It will take 2 weeks to get my money back. BEWARE - when you order online, it does not come from your local store, even though the order process makes it seem like it does. Just because it is available in your store does not mean it is available in the distribution center. What a waste of time.

I ordered few stuff 2 different sizes Pax wardrobe and when I was almost finish building it ( this is the the 100cm length), then I saw the the right under part and other things is broken so it can effect the wardrobe it's self to stand. I called the call center right away to complain about it and they agreed to change the whole package. Then I opened the second package from Pax wardrobe 50cm length and check it right away then I found out exactly the same broken part. It was funny because the broken part it's on the same place but from the packaging doesn't have hole. It means the didn't check it right before the did the packaging and send it to the customers. Then I called the call center again that I want to cancel so they can take the stuff back and the want me to pay for pick up arrangement. It's not my fault that this happens, it's their faults not to check the the goods before they sending it. What kind of service is that? I paid the delivery service it's self already 89,99 euros and now they want me to pay for pick up even though it's not my mistake? Pleas IKEA, if you don't want to get any complain do the quality control correctly. I will not complain if I'm satisfied with the goods but because this is not the first it's happened to me that's why I'm very disappointed and angry. Please be professional taking care of problems from customer. By the way this one is for IKEA GERMANY!

Really bad experience in every term. Worst customer service. Firstly, the furniture was delivered super late and no one had any idea in the customer care department about where the order was. The QUALITY of material for the furniture was extremely bad. Building some of the items was very complex and got damaged very easily. Bathroom cupboards after a few days got swollen due to moisture and white drawing furniture was easily proved to be scratched. If you order things online there is no easy way to return the items. They say that there is a 365-day return policy but no one tells that the Items such as Mattresses would have to be carried back by the customer to the nearest Ikea store even if they were ordered online. Non helpful customer care and terrible business service.

The website seems to look good, they even tell you if items are in stock in each location. The problem is this, when you actually drive to the location they then tell "we don't keep it here, it is our off site warehouse" which has an additional charge and you need to wait days to get it. I get they are Swedish and don't understand English, but "in stock" means at the actual location. Wasted my day driving there for nothing, I went to one of their competitors instead.

I've been scheduled for collection of returned furniture 3 times today. To ensure they would come, we phone again to check. However, it was replied that we were given wrong information and the collection order has NEVER been placed. I was shocked that such a famous company has repeated exhibited very unprofessional customer service and never care about the customer experience of their customers. How do I suppose to re-visit the store for purchase again? Actually the customer service should deserve no star.

Ikea is the most unorganized company when ordering for delivery. Ordered a shoe cabinet. Told there were 6 in stock. I was given a delivery date and time. They charged my card within minutes. One week later no cabinet and no update. Called them and they tell me it was never in stock but on backorder. Now to get a refund they say it will take 7-10 business days. Thats BS. How can they charge my card in minutes but it takes 7-10 days for a refund. Very poor operation. Would not order again from IKEA.

I hopped onto the Ikea website to see what kind of options I had for a kitchen remodel. I was surprised by the accuracy and adaptability of their remodeling program. I was able to build my entire kitchen online and have an Ikea remodel expert go over it and process the order for free. The accuracy is fantastic.

Ikea's online ordering process creates problems. In my case, I ordered a bookcase. I had to complete sale before I could learn when the delivery date was. When their delivery date didn't work for me, I followed links to reschedule. For some reason, no matter how quickly I type and click, the Rescheduler keeps saying Session Timed Out. How can it time out after 12-13 seconds? The web process is dysfunctional and creates problems which you then have to spend time trying to solve.

I ordered a high chair a few days ago. It was better pricing than Amazon, or so I thought. $25 plus shipping and tax came out to about $32. The estimated delivery date was today, may 30, Monday. I got an email saying it will be here today by 5pm, and then a text saying it would be here today by 9pm. (?) When I checked the tracking from my original email thanking me for my purchase, it said it won't be here for another 2 days! I called the customer service line and the first lady was apologetic, saying it was coming from FedEx, and she's not sure why, but the order was only just completed today. I asked her the reason and she didn't know. I asked her if I can get a discount for the wait and inconvenience and she transferred me to someone else, saying it was possible to get a discount. The second lady I spoke to was unapologetic and condescending, saying they don't offer discounts for delivery issues, even though it's their fault that the order was only just completed today, on the estimated delivery date. They took no accountability and I am still waiting for my highchair. Amazon would have refunded me my order right now even if I still got the highchair because it is past the expected delivery date. Ikea needs to take accountability.