IKEAReviews 269

Awfully answering! Not responsible for answering. Not meaning guaranty!
Bad installation - long waiting list - loos of product, wait a lot for the missing box

I purchased $3000 worth of furniture August 8th, 2023. Everything went smoothly with the delivery but I needed these large items assembled. I spent 2 weeks going back and forth between this third party task rabbit and IKEA only to be told in the end, they could not book a task. So I'm now having to take all this furniture bavk. At one point, I was asked by a taster at tas rabbit for extra money on the side. A supervisor was never available for either service. I used to be a loyal IKEA customer. I will never buy again.

I was very excited to get my table and chairs, I had been looking for a long time for them. I knew it would be difficult to find a set that was affordable but good quality. I ordered the table and chairs online, which was easy and convenient. When I received them they looked beautiful! The color was just what I wanted, the finish was flawless, and they were very sturdy. However, when I went to put them together they weren't exactly what I expected. There were no instructions included with the set, so I had to search online for instructions on how to put it together. Once I figured out what needed doing (it wasn't hard at all), it took less than an hour to put together! It looks really nice in my dining room now, just like it did online!

27 items drlivery. Ikea has sent one thin boy for delivery. Despite informing the Turbhe Mumbai store that lift will not be available for goods as there is no service lift. The residence is on 2nd floor. I had t pay fine to society even for small items as lift is new.

Terrible experience. Terrible customer service. My son ordered a bedroom set for college that was to be delivered in two separate deliveries on Saturday August 5th. One arrived. Another was rescheduled for Sunday. They never showed. They later rescheduled for Friday. Again no call no show. My son reached out to them and they said all he was missing was the bed frame and he could pick that up at the store. I then called to inform them we were missing far more than the frame and we weren't driving to pick up items we paid to have delivered. All we had was the night stands, two of three boxes for the dresser and bed rails. We were missing almost the entire bed and had a useless couple of boxes for a dresser. Spent 30 minutes on the phone explaining what we needed. I was assured yet again that the items would be delivered. Didn't show Saturday. Didn't show Sunday. Called again and spent another hour on the phone to get a refund. Complete waste of time. Obviously their customer service members are completely clueless and just tell you what you want to hear. Finally, these morons wanted us to return the useless crap they had delivered in order to receive the refund. Really? More time out of my day for your ineptitude? Never order from these idiots.

Any store that tries to force you to walk the entire store just to get the hell out must be truly a junk store and that is what this place is and is filled with

I prefer other brands. I would not recommend any of their products. That is my personal choice. There are much better brands to choose from.

The most painful stressful experience just trying to select and pay on line. The tracking info then advised 3 different delivery days, Sunday, Monday and Tuesday. The rescheduling app keeps showing the Sunday delivery(67 items) as being 5 items on Tuesday and I can't get the correct delivery. There will be no-one at the property on Sunday. I am so frustrated, your help chat is AI and useless. If I can't get Human response tomorrow I shall cancel the order.

Placed my first order with IKEA, BIG MISTAKE!
I paid 20€ for the delivery of a 600€ order that was supposed to be delivered in 7 days, which is already bad considering that most furniture shops offer free 3-5 day delivery. On the 7th day at 8 AM I receive a call from the courier to let me know that he's about to deliver my parcels, I thought that was right on time. However, few hours later he calls to tell me that they made a mistake and forgot to load my parcels into the van. Inconvenient of course, but mistakes happen and he told me he would come the next day and that was fine. The next day I waited until 4 PM when I received another call from the same guy telling me that my parcels were the only transport to my city and there was no point to come to my address just for me, but they will deliver the next day (again). 2 or 3 hours later I receive another call from IKEA informing me that there was an issue with the dispatch of my order and that I should expect it to arrive in another 6 days.
I canceled the order and now I can only hope I'm getting my money back. Their customer service don't care to help you either.

Complete garbage, my first and last order, that they couldn't even deliver. Will never in my life order from them again and everytime I meet someone who is considering buying even a single thing from IKEA, I will make sure they change their mind.
There's better shops that sell good, quality furniture and actually offers good customer service, go find those shops and stay away from IKEA.

We ordered a wardrobe with glass door and study table from Ikea on April 2022 month-end which there technicians came for assembly on 02.05.2023.
The study table was damaged and hence was sent for replacement. The table was replaced, again when the technicians came for assembly, they noted that there was same problem with the product, hence we requested for order cancellation. In-spite of this the table was again delivered to us, which after informing them that we have already requested for cancellation of order was collected from our end. This happened till mid – May 22, when first enquired with Ikea team we were informed that we would receive the refund within 15 days, after a week follow –up with them they requested for our bank details which we submitted. Post 10-12 days after that to, when we called them today for the refund, they are informing us that it will take 21 days more to process the request, this is totally unfair
The wardrobe glass door was also ordered without handle. After continuous follow-up with them, (Uploading for product videos on their site) they informed us about non availability of the product through our India and requested us to wait till June end. Since we would be completing 60 days by June end we were hesitant to wait and after pressurizing them, they agreed to change the entire door, which was delivered yesterday 11.06.2023, Today when there technicians came for installation and they opened the product. They found it to be damaged and again it will go on for replacement.
Ikea team should seriously think about their policies, what's the point in sending damaged goods and getting them replaced and wasting customer's time. After buying the product post 40-45 days we are still waiting for an door handle and refund for the cancelled order

Customer service rep was almost yelling at me. I was charged for not taking the call of their driver (delivery service) because I was on the toilet. I called back 3 min later, but that was too late: the driver refused to take my call. As per Ikea, this is clearly my fault and I have to pay for their drive.

My daughter made the huge mistake of buying a Malm 6 Drawer "Particle Board" Dresser from IKEA. Big Mistake! It's amazing how this company has the nerve to charge over $400 for a dresser that's made of 150% sawdust & glue that is pressed together. The broken piece that is pictured, has absolutely nothing to do with being careless. All my daughter did was simply close the drawer. When you assemble junk like this, make sure that your are satisfied where you put it because if you dare move it in the future, it will easily come apart and snap on you. Your beverage rings will also be well noticed too…. So lay a towel down 1st. (thats what happens to sawdust.) I even went to IKEA's website to get replacement parts. Their website is useless. You cannot order replacement particle boards. When the day finally comes to launch this junk out on your lawn, be sure to cover it up. If it gets wet, it will swell and become 50 times heavier and your garbage men will be mad at you. What happened to the good old days when furniture was made of this thing called "real wood"? If you are looking for a furniture sawdust & glue mill…. IKEA is the perfect place to go! If you want to see what real wood furniture once looked like…. Visit a history museum.

Fun evironment to shop for home needs, along with affordable prices. I enjoy the cafeteria at Ikea as well - I've loved the Ikeas I've visited in different countries too.

Knoxhult mengklaim garansi 2 tahun tapi saya baru pakai 2 bulan dan berjamur, ikea gamau ganti.
Bahan nya sangat JELEK, belakang meja seperti pakai bahan kardus mudah rapuh! Nyesel sih beli di ikea. Kalau ada garansi knp di per ribet gamau ganti! Baru di pake 2 bulan loh sedangkan garansi nya 2 tahun hahaha pelayanan nya sangat buruk.

Online Purchase made for Food Item for "Click & Collect" on 2nd December. 5 December was due to drive 1.5hrs for pickup and rang first. Spoke to 2 unprofessional twits (one hung up on me - appalling customer service and poorly trained) and finally the 3rd one told me my online order was a Scam and not to drive to the Store. I was told it was a fake site and not IKEA. I rang the Bank and cancelled all my Credit Cards. Upon followup I was refused to speak to any Supervisor- they don't exist. I then got told it was a mistake, it was not a Scam, and it was the real website after all, and now they could find my Order No (couldn't before for some bizarre reason). IKEA are employing slave labour it seems who have zero care capacity and clueless about product/procedure/people. I was placed on hold twice for at least 20mins again to get someone who had no idea what to do and what was going on. I was told I'd get refund to the CC - I reminded them all Cards are cancelled as IKEA told me it was a Scam. I got old I'd get a Store Credit. I have not heard a thing back since 15th December.

IKEA.com is a joke. I've been waiting 3 weeks so far, for a duvet and sheet set. The status has never changed from received order. I contact customer no-service, completely useless.they actually lie to you and say it will be there tomorrow. Never again.

I ordered a rug via click to pick up online. It defaults to any store that has it in stock not the store you have selected as your primary store. I therefore accidentally selected a store too far from me. I used chat to see if it could be changed. The chat agent did not speak my language and was rather rude about sharing the policy that they could not help me and I would not be able to have my money returned for up to 15 days! When I said this was unacceptable, I was give a customer service number. After a 10 minute hold. I was told I could be transferred to another return department. I was transferred and hung up on after I listened to a message saying they could not help me...I find this inconvenient and unjust. I want my money back today or tomorrow without a hassle. I'm not a bank and you cannot borrow my money for 15 days! Until now I enjoyed IKEA for years...This is awful.

I purchased some slipcovers that did not fit well. I decided to return them but live far away from an Ikea store. They approved a shipping return and said they would send a return label. Label was supposed to arrive by email within a few days, it did not. After many, many phone calls, it was sent weeks later. Then, no refund was sent after I shipped the slipcovers and they were received by Ikea. Again, the phone calls, where more unfulfilled promises were given. I finally registered a complaint with the BBB, Ikea purported to resolve the issue by saying that they had indeed received the covers, and promised my refund within 5 business days. Those days have passed and no refund, so apparently as well as playing games with me they are thumbing their noses as the BBB. For years I had admired Ikea and loved their stuff, but this experience has really soured me, especially the repeated phone calls where they would promise to take care of me and did not. So currently, they have the covers and I do not have any refund.

I bought almost 3,000 $ furniture from Ikea,Khobar Saudia
Promissed delivery between Dec.6-12.2022
Until today waiting, calling and writing emails daily. All i hear hopefully you will get it in a few days, but what date? Cant tell?
They talk alot about their customer services but when you try them, you will see how bad they really are. I even emailed Ikea international office by email, and no response!
They failed badly.
Mohammed Alghamdi
Khobar Saudi Arabia