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IKEA

2.1

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IKEA Reviews Summary

IKEA has a rating of 2.1 stars from 269 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IKEA most frequently mention customer service, delivery date and next day. IKEA ranks 68th among Furniture sites.

service
75
value
70
shipping
63
returns
46
quality
66

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Ukraine
20 reviews
209 helpful votes
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I plan to buy a house and only fill it with IKEA stuff. Only thing I wish could be better is that the stuff didnt scratch so easy!

Date of experience: October 25, 2015
GB
11 reviews
39 helpful votes
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I have seen much better goods in john lewis and it was cheaper

Date of experience: October 15, 2015
Mexico
40 reviews
74 helpful votes
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Great place/prices
October 13, 2015

Carries so many things and ideas. The prices are reasonable and innovative ideas.

Date of experience: October 13, 2015
Hong Kong
11 reviews
20 helpful votes
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Flatpack all the way
September 30, 2015

The best thing about IKEA is that anyone can put the furniture together as rather than written instructions it has pictures and arrows, I put up a desk and a bedside table only needing a hammer and screwdriver.

Date of experience: September 29, 2015
Germany
3 reviews
0 helpful votes
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The one and only
August 27, 2015

Wanna buy some furniture? That's the place to go. According to some statistics - 80% of children made in Sweden were conseaved on Ikea makeshift furniture

Date of experience: August 27, 2015
Florida
23 reviews
84 helpful votes
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Swedish Made in China
August 10, 2015

Might as well be. IKEA furniture although modern and sleek with good aesthetic lacks the functionality of a dependable piece of furniture. The prices reflect quality and the brand is trusted but on average... RTG and IKEA offer the same temporary style furniture and price. I would not expect long term functionality here, short term looks and feel are more realistic.

Date of experience: August 10, 2015
New York
4 reviews
15 helpful votes
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I love Ikea! I am not at all handy with tools and yet I was able to put together a desk and a bookshelf that look 5 times the price! The learning curve was a tad steep but if you keep a stiff upper lip, and keep looking at a pic of the finished product (for inspiration) I think almost anyone can master the building art of Ikea. It's worth it for the price! And the style! :)

Date of experience: July 31, 2015
California
18 reviews
23 helpful votes
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Ikea is great for inexpensive home stuff. I got some terrific Santoku knives there for cheap and some REAL cotton dish towels. Had I shopped alone, I probably would have spent 20X more. Sometimes it's a good thing to shop with your boyfriend.

Date of experience: July 27, 2015
Georgia
6 reviews
25 helpful votes
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Huge Ikea fan..
July 21, 2015

I absolutely LOVE Ikea. Unfortunately we have none in our area, but when I get a chance to visit one, I HAVE to go! I love the little room setups which give you great ideas on how to decorate your own space. Yea, the quality could be better, but let's be honest. You get what you pay for. Some pieces I have had for years, and they are still standing - so that should mean something! Ha! Love the contemporary look as well. When I was little, I loved going there, because my mom would drop me off at the play area (Ikea in Germany) - and now I do the same with my kid...

Date of experience: July 21, 2015
Arkansas
11 reviews
25 helpful votes
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Bought one of their famous assemble-it-yourself-you-fool pieces of wood furniture. It was delivered in two large and heavy boxes, cleverly packed. There were four large wood pieces all the same shape and size but each with a different set of predrilled holes. Well, they mispacked and included two of one piece and none of another.

One would think this would be easy to solve. Nope. First, the instructions only had part numbers for the hardware, nothing for wood pieces. Second, "missing piece?" online instructions had no way to indicate the problem or request replacement without that part number. I finally hunted and found a way to send an email.

Took them a week to respond and then it kept getting bounced from person to person, most of whom seemed to disbelieve and made me start from the beginning. No one would ever take ownership of the problem saying, "no, that cannot happen." (well, it did)

Finally, after about five weeks the sent the replacement part (actually, they send two of them!). Overall a fine example of arrogance thinking that customers are always trying to rip them off when in truth the opposite could probably be claimed just as well.

Date of experience: July 21, 2015
Pakistan
11 reviews
7 helpful votes
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Best in Furniture
June 30, 2015

IKEA is one of the best furniture industry. The products they have, hardly the others have

Date of experience: June 30, 2015
New Hampshire
5 reviews
2 helpful votes
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I love Ikea products! What I don't like... going to the store! It gives me heart palpitations. I walked in there knowing exactly what I wanted and was herded through the maze like cattle being led to pasture. I was stuck in the middle of this massive line of people and couldn't see any way out. I tend to buy what I can from Ikea online now and avoid the store as much as I can!

Date of experience: June 1, 2015
California
41 reviews
127 helpful votes
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Yes, you get what you pay for... Now, that doesn't really tell you much at all, does it?
O. K. Then... here goes. IKEA has so much "stuff" and to be candid, I really like most of the things they sell. From a price point perspective, with regard to furniture, it's in the "low to mid range" part of the cost scale. However, more importantly, they always provide a great value for their products. They are certainly worth "checking out". Go see... then write your own review!

Date of experience: May 19, 2015
Rhode Island
5 reviews
10 helpful votes
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Fun
March 27, 2015

Hours have been dedicated to looking at every item in the store. I cannot believe how much stuff I can buy for so little money.

Date of experience: March 27, 2015
GB
5 reviews
6 helpful votes
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A pain to build their furniture but never have problems after!

Date of experience: February 6, 2015
Georgia
5 reviews
5 helpful votes
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I enjoy IKEA mostly because whenever I successfully assemble the low-cost furniture I bought from them I feel like I have used 100% of my brain.

Date of experience: February 5, 2015
GB
4 reviews
4 helpful votes
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I like their products and I like their retail layout. Not so sure about how busy they are, but I guess that just confirms they are getting something right!

Date of experience: February 1, 2015
GB
5 reviews
7 helpful votes
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Always good value I can always find nice stuff here, knock-knacks for the home etc, although some stuff can look a bit cheap and cheerful so its worth looking out for there better stuff.

Date of experience: January 31, 2015
Colorado
2 reviews
4 helpful votes
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Ordered two chest of drawers. Charged my account but never heard a word from them. Called and found out the order was cancelled cause the items were not available. I order quite a bit online and normally not charged until the item is processed for delivery. Why did IKEA charge my credit card for items that are not available? Now have to wait and see if I will receive a refund.

Date of experience: January 15, 2015
South Carolina
5 reviews
12 helpful votes
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Surprisingly cheap (even for Ikea) office organizing stuff - and love the plain wood shelving too

Date of experience: November 25, 2014