IKEAReviews 269

EVERY step of the way has had issues, from ongoing delayed deliveries, missing items, lack of updates from IKEA on delays and missing items, difficulty in reaching customer service to enquire on said delays/items, inability of staff to properly follow through with pick-ups/refunds therefore resulting in delayed pick-ups and refunds, missing parts or parts that were not finished being cut, etc. Like others, I have had to waste hours, days and much energy waiting for deliveries that never showed up, putting aside tasks I could have completed had the schedule been adhered to or updates on a modified schedule at least been provided to me. I am overdue compensation for this trouble. Like others, I'll be justifiably reporting IKEA to the BBB and FTC and publishing bad reviews wherever I can. The first and last time I'll be shopping at IKEA. And I hope IKEA soon gets what it deserves: to be shut down.

We placed an order on their site They keep postponing the delivery date of our order. We want to talk to someone and at this point want to get a refund and it's impossible to reach someone to help. We wrote an email, we never heard from any one, The only department to pick up is the sales department, and they just transfer you and you are on hold literally for an hour. Ikea music became my background music. So disapointed. Was considering doing a kitchen with them, not anymore. Too scared of the after service.

DO NOT BUY ANYTHING AT IKEA! If you ever require customer service you will be on hold for an hour plus. I had to call them on 3 different occasions over a 2 month period and each and every call I was placed on hold for over an hour. When I spoke to a customer service person, I told them of the extremely long wait, they said they were aware of the problem. I just called again and got a voice message said due to the extremely high call volume, I would have to call back later and then got disconnected. Obviously management at IKEA cares only on sales volume and has no concern about customer support

Ikea and their shipping company lost my order. I am unable to determine who lost the order because reaching a human being is impossible despite waiting on hold for over 2 hours only to be told that a warehouse search for my order was being conducted and not hearing from them again. They will take your money, not deliver your order and good luck getting it refunded. I can't comment about the quality of the product since it never arrived but if it's anything like the customer service it would get a one star too.

We ordered a mattress, a couch and a coffee table for my son's college apartment on July 23. They initially told us that it would be delivered on August 23. After rearranging my schedule for the 23rd I learned from IKEA's website that it would be delivered on the 24th between 9AM and 9PM. After waiting half of the day on the 24th I heard form the shipper that it would be at least a week and maybe two before it was delivered. We tried to reach IKEA for a week but could never get through. The shipper now says that the earliest it will be delivered is September 8th and might be another week after that. We finally got through to IKEA and they were no help at all.

We ordered 3 PAX Wardrobes with all the accessories FITTING and delivery on the same day. All paid for.

The delivery day arrived, 30/6/18 we cleared our rooms, got rid of wardrobes, so you can imagine the house is full of clothes.

The delivery arrived but No Fitters.!

Another 3 hours on the phone, the fitters wouldn't be coming, No explanation, no apology they were re booked for 7th July.

7th July - Again they didn't turn up. No warning, No explanation. IKEA actually said the wardrobes had been fitted, until we offered to send photo of the boxes. Then they accepted they hadn't been fitted.

Rebooked AGAIN for 21st July. More confirmation they would arrive.
IKEA rang at 1pm on 21/7/18 and said the fitters should have been with us at 8am.
Fitters said they would be here.

21st July- The fitters didn't show up. AGAIN. IKEA said they were coming!

Each time IKEA confirm the booking and reference number and say they will arrive.

We have now had 3 weeks of a house full of boxes and clothes with no wardrobe.

What do you do? They said they would send a voucher as compensation but didn't.

It's taken us several years to regain our faith in this company, as their customer service was so bad the last time we used them and give them another chance only to be very badly let down before on several occasions.
I shall not be using the shop again.

I placed an order for some kitchen storage items and a stock pot. Whoever packed the two boxes did a horrible job.
Fed Ex would not even deliver one box because they could tell something had broke inside, so they shipped it back to Ikea.
When I opened the other box. Everything had been packed on top of the stockpot, which had a glass lid. There was no padding on top of the pot and the lid was in hundreds of pieces inside the pot.
With no option to e-mail Ikea to resolve the issue, I am currently on hold with their customer service number. This is the third time I have called and I have been on hold for a total of 2-1/2 hours between these three calls.
I actually spoke to someone briefly during the second call and he said he needed to transfer me to another department, which never answered.
I cannot believe how awful this experience has been. I have no idea what they plan to do with regards to the box I never even received and it would be pretty simple for them to just send me a new lid for the pot, but after spending almost 3 hours on the phone listening to their bulls>>t taped message about how important my call is and how easy Ikea.com shopping is I think I am going to lose my mind.

NEVER AGAIN!

I am an avid internet shopper. The most aweful on-line shopping site is IKEA. Great store but totally unacceptable on-line service. BE AWARE If you choose to purchase anything on-line with IKEA it is a nightmare to get help. I placed a very large order on-line. Immediately after purchasing I made a mistake and it took me 1 hour and 45 Minutes to get someone on the phone to cancel my order - then I placed the corrected order. Even though they sent me a order return email that same day I called I NEVER GOT THE $1200 CREDIT ON MY VISA. I called to see why 17 days later and I was on the phone for over 2 hours! (the "hold" time is ridiculous) Then, the Ikea employee said it takes 5- 10 days for your credit to go through. I told her it was already 17 days so their must be a problem and I want to speak with a manager. She put me on a long hold and said that the manager is not available. So, I wasted 2 hours and nothing happened.

It is now 23 days after the cancel date and no credit issued yet and my visa bill is due. I don't have 2 hours to sit on the phone waiting to talk to another unhelpful employee so perhaps they monitor their reviews. ON -Line IKEA sucks!

Placed an order on March 19th. Today is April12th and still no sign of our outdoor table set. We've tried to contact IKEA twice and waited over 20 min each time with no answer to where the product may be. We then asked for a refund and didn't get a response. Well, that's because we were hung up on... twice... Going to dispute the purchase with my credit card company and see if they can maybe get through. Unfortunatly I still want the set for our houseboat since it's a perfect piece for limited space but I just don't know what else to do now. I feel like Seinfeld... "No Delivery for You"

I made an in store purchase and asked to have my couch delivered because it would not fit in my car. The first delivery was not bad. However, once I opened the boxes and starting putting my couch together i noticed one piece had a huge hole in the wooden frame. So I called customer service, waited for 44 minutes. They offered to come pick up the bad piece and replace it, but told me a different person would call me to schedule a time. I waited a day for that call. And requested for a Tuesday evening due to my work schedule. He said, "at this time all I can do is put Tuesday 9-9 down but they will call you the day before to verify a 4 hour time frame and allow you to reschedule." I never received a phone call, but late at night I receive a txt saying they had a cancellation and asked if they can come early in the morning. I responded no, in the evening. Come Tuesday, they try to show up at my apartment while at work in the early afternoon. And I am being charged for not being there at the time of the delivery. Horrible communication skills and I've had a horrible time trying to just speak to anyone in customer service because they continually transfer me to different departments then I end up waiting 30+ minutes each time I'm transferred.

Ok, so just read their delivery FAQs - I was told to expect delivery yesterday, then got an email saying that delivery would be today between 9 a.m. and 9 p.m. I assumed with such a HUGE timeframe that there was no way they expected someoene to be home. Well, yes - they do. Luckily my 18 year old daughter had to be home today anyways as she wasn't feeling well, but she intentionally sat on the couch all morning waiting/hoping that her bed would be delivered. I get a voicemail while at work at 10:45 saying the trucks were at my house but that we were needing to reschedule because they couldn't reach me! In IKEA's FAQs, that you only see if you click on them and are not clearly stated in their email or when you order, someone 18+ has to be home and if the delivery has to be rescheduled you have to pay a redelivery fee. For one, who has 12 hours to sit at home waiting for a delivery? For two, someone was home and the delivery people were what - too lazy to knock on the door? NEVER ordering from them again!

Almost 3 weeks ago I made a very large purchase order with Ikea. Since then I have had 4 separate excuses as to why delivery could not be made. The delivery was first due on the monday. I did not get contacted as to why the delivery could not be made, and upon ringing on the tuesday, I was told excuse after excuse as to why the delivery was not made and informed that the delivery would be with us the next day. On the wednesday I received an email informing me that the delivery would not be with us until the thursday, so I rang up a second time. The second time, I was informed the true reason of the delayed delivery and of the lies told to me by the first customer service woman... a product was discontinued. By this time I had spent 2h 30 in 2 days on the phone to the Ikea Delivery service. I was informed at the end of the phone call with the supervisory manager of that branch, that I would receive the delivery on the following monday, (5 days wait). Monday came around and I received an email advising that the delivery would not be made. I rang up again to understand the second mistake and discovered that the order had not be processed by the branch and the Supervisory management had not followed the process to check it would be delivered on time. After a total of 3h 30mins on the phone, the delivery had been delayed for a second time to thursday. 2 and a half weeks since the order was first places!

I bought online an armoire (wardrobe). It was delivered by one person in two flat cartons. I asked if he would help to assemble it. No. First I would have to go to the store and pay for the service. Impossible to do it online. Ok so I tried for nine hours to assemble it. I only partially succeeded. I called IKEA and they said it is written that you have to be two people to assemble. Apparently there was an X on one guy, and two smiling guys looking at a pile of boards. That meant you had to be two people to assemble it. I tried to have it returned: they told me I had to return it myself, even though it would need a big truck to do that. Plus I would have to undo all I had done. I tried. Called back later that night and said it was impossible to undo. They said it was possible to return it but if I paid $50 it could be done, but I still would have to undo everything. Slept on it. Had resolved one problem overnight. Finally emailed my 2 kind neighbours to come to help me. We spent another 4 hours to assemble it and still the doors were unstable. The next day we finally finished it adding another hour. When I bought it online I was never offered the option to have it assembled. When I asked for it they said it was now impossible since the box had been opened. Had they told me I would have gladly paid de $83 extra to have it assembled, over the $99 to have it delivered. Their solution was for me to return it to the store and only then could I have paid for it to be assembled and redelivered