iHerbReviews 1,053

I ordered from NZ and was quoted in $NZ on their website. I paid NZ$398 plus shipping. When customs returned the order I was given NZ$169 as Iherb claimed the order was worth $US150. Nowhere in the world does this exchange rate exist! I was quoted in NZ and expected NZ back. Be very careful with this company. I spoke with them again and it turns out they also charged over $200 in return postage even though it cost $29 to get it here. Couldn't/wouldnt provide me with an invoice

There was a problem with shipping, my package was supposed to arrive on Dec 29 2015 and now it's Jan 10 2016 and I have to deal with DHL directly and report back to iHerb. All iHerb customer service do especially if you use email, is that they send you a standard reply of how sorry they are but nothing they can do. Customer service hotline is US is a little bit better but they are also not very helpful at all. The best bit is that customer service tells me that if I cancel my order I will not get a full refund even though I still haven't received my order. I WILL NOT order from iHerb again.

False information on their website, and not willing to solve any issues. Ordered for $164, but hey, customers are dumb and why bother...!

Idiots! Packed poorly as well, 4 out of 10 boxes are damaged. People WATCH OUT! When you want to order with iHerb.com!

When you search on their page for information about import taxes, they state: 'you MAY have to pay import taxes' and 'you will be billed directly for them.' This information is FALSE. They don't charge, so you think you're order is free of charges... But then DHL shows up with the bill.

They just show up at your door telling you to pay €45.If you'd refuse they won't send the package back, iHerb doesn't allow that, so they will destroy it leaving you to loose the $ paid for the products!

They're a total scam. I've had the worst experience with these guys. Do not buy from them if you want to keep your money. This is my story, posted on their Facebook Page: I'm thoroughly disappointed with your lack of professionalism. You ought to be far more transparent about additional courier costs. I paid for a product, was shocked to see that I had to pay more than the product to DHL (not mentioned on your site at all) and am now told that I won't get a refund!

In very good faith I ordered 3 Solgar items to the value of £44.77 but to my utter dismay found that I had to pay £19 customs duty in order to receive the goods as it was not made clear on the website that the items would be shipped from the USA - had I known this I would not have proceeded with my order. I believe I was grossly misled by iHerbs and contacted their customer services who were totally unhelpful and gave me a lengthy account saying that it was not their responsibility that customs duty had to be paid as it was the law of the relevant country... well I know this, I'm not stupid - they totally failed to understand that I wanted a refund of the customs duty I had to pay because of them misleading me! I'm sure they do understand but are just not wishing to acknowledge their responsibility. So for all of you who are ordering from outside the USA, please be warned that you will have to pay a considerable customs levy before you receive your items... it worked out much cheaper for me to purchase the same items locally. Needless to say I will never be ordering from iHerbs again!

IHerb ordered DHL to destroy my order: value $189cda & then has the audacity to tell me i get no refund
I did ultimately get a refund for this order because i had chain of custody - i could prove through emails that one of their reps told DHL to destroy the order So in this case that rep was at fault not DHL who gave me a hell of a hard time to establish an identity account proof that i was/am what i say i am as the order was shipped out of country. I just placed another order with swanson's who uses DHL also, so hope i have better luck this time