iHerbReviews 1,053

I am so disappointed in iHerb service. I am a repeat customer but they failed to even get my order out of the door because they could not complete the transaction with my bank in the UK. They tried some 'small charge' verification method that I was actually a real customer. However, repeated calls to my bank failed to trace iHerb's transaction requests. After days going around in circles I just cancelled my order and went with HealthMonthly.co.uk. I think iHerb should stick to their local California market and forget the international market until they have their business processes sorted out seriously.

I save a ton of money by ordering items that are very expensive here in OZ such as 100% essential oils, natural organic skincare, certain supplements, natural based makeup and foods such as organic spices. I use the free Aust Post option and sometimes DHL if I need it fast (it's heavily discounted). Have placed over 10 orders no problems and once a item arrived damaged and I received refund for it after emailing photos of the damage (a cleaning product had leaked). I order on extra discount days as well to save extra $$. Use RHN527
To get $5 off your first order

I've seen horrible reviews about iherb. I haven't had any problems with them yet. The only complaint I have is that the packaging isn't really safe. They just jam everything in one box with big air pockets around it, but if you have a mix of "crushable" items (eg chips) and "heavy" items (eg glass bottles), they will not have any individual protection to prevent damage. I'm used to having smaller/heavier items placed in a box within the big box to protect the bigger/more fragile items outside. I ordered "Dandies" marshmallows once and they arrived a bit crushed.

Besides that, the website has a great selection of items and amazing deals. International shipping is pretty cheap. Shipping time is as described.

Ordered from iHerb and product has not arrived, it has since been stopped at customs because iHerb shipped without the correct documentation.

When I asked them to assist, they told me that it is not their responsibility to ship but that of DHL, but DHL wouldnt be able to generate invoices and product info.

I did not order from DHL I ordered from iHerb and I expect them to at least have their documentation to DHL who is now completely confused from their client (iherb) where to get the correct documentation.

Zero customer service and places blame on their chosen shipping partner?

IHerb has my money and I have not received the product!

Anybody looking to order from Saudi Arabia, listen up! If you're ordering herbs and/or supplements (lots of them), you will need SFDA approval. I went to Saudi Post before placing order and they said I wouldn't need that, but when the shipment arrived in Saudi Arabia, the SFDA emailed me telling me to fill their clearance form and send it to them. The point being - go to the SFDA website and get their personal import clearance form and send it in before placing your order. It'll save you a bunch of time. My shipment was stuck in customs for a week before getting cleared.

Anyhow, DHL service was plenty fast and dirt cheap as well. Paid a mere 30 riyals. IHerb and their prices were great; and no exchange rates was a big plus. Their customer service is just alright though. Packaging could have been better but my stuff arrived in good shape so I'm not too worried about that.

Oh and I didn't have to pay any DHL brokerage/handling fee either. But then, my order was under SAR 375 ($100) so no customs duties/taxes. Worked out real cheap. Just take care of the approval thing and you're all set!

And in case this is your first time ordering, you get $5 (about SAR 19) off your order if you use this code - ZTZ839.
(If you use this code, you get a good discount and I get some reward points :))

UPDATE: 3 years on, and I've placed tens of orders with them :) I've tried different courier options as well. Each went well. Good stuff.

I have ordered four packages of Kroeger Herb Co, Wormwood Kit, 5 Piece Kit through the iHerb.com.
When the parcel has arrived one of the boxes was open and two of the five items in the box were missing. The parcel arrived with DHL and there was no marks that parcel has been opened in any way by the customs officers.
The iHerb customer service has told me that they will just make refund and that their policy is not to ship again a correct item for exchange of the faulty one.
The price was really good and saving would be great if I got all 4 boxes intact. I think that it was done on purpose. The half empty box was rattling a lot and it is impossible that whoever packed it didn't noticed that hence my conclusion that it was done on purpose.
Someone obviously didn't like the idea of giving away products on such a great discount. If it wasn't so they would ship again the correct item. It was better for them financially to give me a refund - this is, of course, my personal opinion.
If the iHerb didn't want to give discount they shouldn't advertised it on the first place
I don't have to mention that all this has greatly upset and inconvenienced me as I need 4 boxes for my family.