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iHerb

1.6

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iHerb Reviews Summary

iHerb has a rating of 1.6 stars from 1,053 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iHerb most frequently mention customer service, credit card and phone number. iHerb ranks 518th among Vitamins & Supplements sites.

service
209
value
174
shipping
196
returns
141
quality
152
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Germany
3 reviews
53 helpful votes
Follow Jenny L.
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I don't like the toothpaste for children 1-4 years old. It has good taste and smells good too, but I have a feeling that it has no effect. The only advantage - your child can eat it and definitely will like it.

Date of experience: November 8, 2015
India
1 review
2 helpful votes
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There is no any information about our order. Given tracking no.is also faulty. N estimated time of delivery is also wrong. I THINK ITS A FRAUD SITE.

Date of experience: November 7, 2015
Ukraine
1 review
0 helpful votes
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Good online store
November 6, 2015

I've bought a lot of products there for my health and beauty. All products are worthy. Besides you can always read reviews and pick the valuable product. The shipping is fast up to 7 days. Really love it!

PS. If you want some discounts just enter the code HRK140, it helped me to save my money a several times.

Date of experience: November 5, 2015
GB
1 review
9 helpful votes
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Yes, good pricing, all set in UK sterling to lure you in, but as other have said, you get slapped not just with Duty as they are based in the States, but also a large fee from DHL.
I refused my parcel, and then Iherb said they would have to abandon my order as they were not paying the shipment charge back from DHL! Therefore they would not be refunding me! What a rip off, they have my money and are not abiding to internet shipping laws, which states I have a right to return within 7 days! Avoid, you will be ripped off!

Date of experience: November 2, 2015
Bulgaria
1 review
0 helpful votes
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Excellent
October 25, 2015

Service is excellent. Good prices. Items are delivered so quickly. I have been shopping at Iherb for almost 5 years and never had a problem.

Date of experience: October 24, 2015
India
2 reviews
17 helpful votes
Follow vishal c.
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People in India beware buying anything from iherb.com. This online site in India specifically making people mad here. Look at the price which is so attractive however, once you buy they add additional charges by their DHL partner which is more than the product price. Also, they don't disclose the additional expenses imposed by DHL partner anywhere during your shopping with them nor by DHL partner. They only ask money once they deliver the product. I tell you why...

They reach you home and ask for custom duty charges which if you see the amount you may faint after seeing the amount to be paid. AND IF YOU REFUSE to accept the product what they say see it "your additional taxes amount more than the product price hence you will have either to accept the product and pay the DHL Partner whatever they ask you to pay or we will dispose your shipment.

There is no control over these kind of businesses in India by the Government. I am in touch with the legal Adviser so that this site should be banned of doing there businesses here and will strongly get them banned in India.

I would not recommend in my country people should buy anything before having any confirmation of the final price of the product to be paid for the shipment and later on they kind of robbed and spoil there money on these stupid online sites which have a moto not other than naking fool of others...

Regards,
Vishal

Date of experience: October 24, 2015
Germany
1 review
0 helpful votes
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Love iHerb.com
October 22, 2015

Best experience ever I had low price and two days shipment by UPS to Dublin, IE. UPS phoned me just few min. After I've eaten my breakfast that they will come in in few minutes and it was that. SHop is Genius great price and fast shipemt together with a broad range of assortmnet convinced me to use them in future.

Tottaly Recommend for everyone!

Date of experience: October 22, 2015
RU
1 review
0 helpful votes
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Fast shipping!
October 22, 2015

Very easy purchases, great product lines, reasonable and competitive pricing and super fast two day free shipping. Always a pleasure to order from their store.

Date of experience: October 21, 2015
GB
1 review
7 helpful votes
Follow Fab S.
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Very deceiving DONT BUY
October 20, 2015

Their product may be cheaper but first they charge you much higher delivery and once the order is despached you will be charged additional delivery charges by DHL in total they charged me £25.00 for an order of £10 protein powder and when I contacted customer service they emailed back saying it will take 2 months to get a refund! They should be banned...

Date of experience: October 20, 2015
Israel
2 reviews
4 helpful votes
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Good prices and items but my 76$ shipment was lost and iherb refused to compensate

Date of experience: October 10, 2015
Hong Kong
1 review
6 helpful votes
Follow Jasmine W.
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MESSED UP ON THE ORDER. SHIPPED A TEA INSTEAD OF NAIL POLISH. CUSTOMER SERVICE DID NOT REPLY TO EMAIL. WHEN I USED THE 24HR CHAT BOTH THE ASSOCIATE AND SUPERVISOR COULD NOT HELP. AFTER SPENDING 15 MINUTES THEY SAID. OH YOU CAN GO BUY IT YOURSELF ONLINE AND WE CAN CREDIT YOU FOR SHIPPING.

HELLO--- YOU OWE ME MONEY, AND MESSED UP, AND I AM THE ONE DOING ALL THE WORK?

WHATEVER HAPPENED TO YOU JUST SENDING A REPLACEMENT?

Date of experience: October 8, 2015
RU
1 review
0 helpful votes
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I placed my order online, they had everything I wanted and a few days later it was delivered to my door. It was great!
I love the good service.

Date of experience: October 4, 2015
India
1 review
16 helpful votes
Follow ash d.
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I purchased some. Basic baking items from. Iherb (baking powder baking soda vanilla etc) worth usd 50/-. During purchase there was a flat rate of usd 8 for shipping to. India. Obviously. I was pleased and placed my order. I received it in a 4 days however, i was asked to. Cough up usd 41/- as duty charges! For something basic and usd 50 worth i. Coughed up an equal amount in these ridiculous duty, edu cess, handling fees etc which i was completely unaware that it would.be almost 100% of purchase cost! Please don't fall. For their website prices as nowhere they mention even the ballpark. Figures u will. End up paying under duty charges upom receipt. Ripped off for aboit 100 dollars total!, that too in india rupees. Avoid at all. Costs!

Date of experience: October 3, 2015
RU
1 review
0 helpful votes
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Great value
September 28, 2015

Excellent and accurate service, and the best prices too. I appreciated the free shipping for orders over $20. Great site.

Date of experience: September 28, 2015
Bulgaria
1 review
0 helpful votes
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I was very impressed with the speed and quality of the shipment I received. I knew the products were going to be great, and I was so pleased to open the shipment. It was securely packaged and all of the liquid-type items were wrapped in plastic bags and taped shut to prevent leaks. Nothing did, but it was nice that they were so concerned about the quality of everything arriving in-tact. Excellent job!

Date of experience: September 28, 2015
India
1 review
9 helpful votes
Follow Nikhil S.
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If you're shopping from India, please check the custom duties before you order from iHerb.

I ordered Bluebonnet's dual action protein powder from iHerb on 23 September for INR 3269. 33 because they are offering it at a very low price. Five days later, DHL guy arrived at my doorstep to deliver this order and asked me to pay INR 5068 as a custom duty. I denied taking the delivery because custom duty was way more than the product cost itself. Now they will deduct 20% re-stocking fee + shipping costs and refund the remaining amount back. I would not buy anything from this website again.

Update: Now on October 6,2015, I received an email from them saying "Since return cost was $61.93, it was requested for order to be abandoned." Wow! That means I wouldn't get any refund. This is SCAM. I just lost INR 3269. 33 ($49.95) and didn't get the product as well. I would repeat it again - if you're an Indian buyer, stay away from this creepy website.

Date of experience: September 28, 2015
Bulgaria
1 review
1 helpful vote
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Good prices
September 27, 2015

Hi, I shop with iherb fairly often. The prices are the best I've seen anywhere, my local health food store charges almost triple to what iHerb charges. Also they have a huge selection of many many different items. I think iherb is great and I'll keep coming back. Thanks!

Date of experience: September 25, 2015
Hong Kong
2 reviews
7 helpful votes
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No customer support! I got the wrong bottle of supplement which was way cheaper than what I originally ordered!

Date of experience: September 25, 2015
GB
1 review
6 helpful votes
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I ordered something from them on Sep 12th and according to them and Fedex the stuff was delivered on 23 Sep. I live in London (UK) and have always received all my US parcels - this one never reached me and iherb staff was unhelpful and refused to refund USD50! STAY AWAY!

Date of experience: September 24, 2015
RU
1 review
1 helpful vote
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Good company
September 23, 2015

I have been purchasing my vitamin needs from this company for a couple of years - they generally have what I need in stock and have shipped within a few days. I like it that there is a history of what you have ordered online for you to see.

Date of experience: September 23, 2015

From the business

35,000+ top-rated healthy products; with discount shipping, incredible values and customer rewards.


iherb.com
Founded in 1996
Perris, CA
+196
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