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iHerb Reviews Summary
iHerb has a rating of 1.6 stars from 1,053 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iHerb most frequently mention customer service, credit card and phone number. iHerb ranks 518th among Vitamins & Supplements sites.
We monitor reviews for authenticity
Our personal and business accounts have had multiple zero-dollar "test" transactions, from this company, and we have never done any kind of business with them. It appears that somebody or some software, using an account based in this company, is "spamming" credit card processors in attempts to locate valid credit cards.
The worst customer service. So bad it feels scammy. I have neither the order nor the money I paid. I will never buy again.
Dear Valued Customer,
We regret to hear of this but promise you there is no 'scam'. Please contact [email protected] with your order number. Once received, we will look into this matter further with the goal of providing the best resolution possible.
We hope you reach out to us soon!
Unlike other companies, the volume iherb write on the product is per serving (not per capsule) and their serving usually 3 or more capsules. So beware of their trick read carefully to be sure you're paying for what you need.
Dear Valued Customer,
To find product details, simply click on the item you are interesting in and scroll down to see specific product details, reviews etc. This may help you in further purchases.
We wish you nothing but the best.
Purchased a pack of 6 boxes of tea. Only recieved 1 box. I purchased through walmart.com who uses iherb as the seller of this tea. Iherb does not respond to walmart or to my emails. So now I am stuck with 1 box of tea when I paid for 6! If I am a " valued customer", then please make this right, and stop ripping off your customers! Or at the very least, respond to customers trying to reach out to your customer service. What kind of company doesn't have a phone number that you can actually talk to someone, as your chat online gets you nowhere! I only wish I read all the negative reviews, prior to my purchase. Although I am not out alot of money, your customers should get what they paid for, and not get ripped off by iherb! I only hope they keep losing more and more customers if this practice continues. GIVE YOUR CUSTOMERS WHAT THEY PAY FOR, IS THAT TO MUCH TO ASK?!
Dear Valued Customer,
We would love to look more into this matter and recommend you contact [email protected] with your order number and any further details you feel is necessary for us to look into the matter. We are standing by and hope to hear from you shortly.
Avoid this company. They did not delivery my order and refunded the cost of products but now also postage. It was not my fault they did not deliver so why do I foot the cost of the postage?
They are amatuers, go somewhere else.
Dear Valued Customer,
We regret to hear of this matter and would like to learn more. However, no order number was supplied. The only reason why an order would be returned to us by customs is if something in the package was flagged regarding restrictions or other concerns. For this matter, we have no information on that and recommend you contact the customs office for further information.
Regarding the refunding of shipping, we do not receive the shipping costs so we do not have the funds to refund you for such. We would recommend contacting the carrier for that concern. Also, we are in no way scammers and millions of customers choose to shop with us monthly for their healthy lifestyle needs.
Should you choose to contact [email protected] so our agents can answer any other concerns you have, please provide the order number and any details you find essential.
Best wishes!
This company is a scam, do not order from them. The costumer service is awful and don't trust the reviews on the page. It is only for "verified users". Meaning users that have got their order and are happy. Like I said TOTAL SCAM.
Dear Valued Customer,
We would love to know why you believe what you have stated above so we can address any concerns you have.
All reviews are provided by verified customers, meaning customers that have shopped with us. Also, sitejabber has their own processes for verifying reviews. Accordingly, all reviews are from actual customers who are not influenced by iHerb or sitejabber in any way.
Also, iHerb is in no way a scam and we provide millions of customers with amazing products as the best discounted rates every month.
Best wishes.
Be careful everyone! Iherb's website is very misleading and their delivery dates are incorrect. I thought my order was going to be dispatched from within the UK because during checkout, my order was only going to take 3-4 days to be delivered. After receiving dispatch email did I realise it was coming from America! Now the parcel is stuck in America and has been there for nearly a month, iherb was not helpful and reminded me they would only refund me the order, (more than £400) if they get the products back undamaged!
If I knew it was coming from America, I wouldn't have made any orders! And the parcel can't enter the UK because the herbal supplements are banned in the UK. Iherb's website, I believed the stock was in England and all the legal stuff and any paperwork was all done so they were allowed to sell the products in the UK.
I contacted iherb on many occasions, not only are they rude, they take no responsibility for misleading their customers and even have the audacity to say, I won't get a refund unless the products are returned!
I doubt they will reply to my email about DHL, I have little hope the company will do anything. Their thieves, don't shop from them.
Dear Valued Customer,
We regret to hear of this confusion. We make it as clear as possible and even state during checkout that customs and duties fees may be applied on orders. Our about us page also clearly states we are based in the United States of America. We state in cart and during checkout in bold colored lettering that customs fees may apply. We do not mislead our customers and thousands of customers in the UK shop with us weekly.
Accordingly, any claims for a refund will have to be honored if we receive the products back in original condition. Please be advised, often times customs will simply dispose of packages. However, if they have stated they are returning the package to the sender then once we receive the package we can move forward with a refund.
We also state on the 'Learn More' page which items are prohibited for import into the UK which shows we are not based in the UK. We apologize for the confusion but believe we make it clear as can be that we are not based there.
We wish you the best of health and apologize for any confusion which occurred.
Who surely must be a robot, judging by the lack of customer care that your company displays. Certainly based on our experience of your system in Spain
Dear Valued Customer,
We would love to learn more about whatever you may have experienced that way we can try our best to help you. In order for us to do so, please contact us at [email protected] and include your order number, account email, and further details regarding what you may have experienced as the above does not include any valuable details.
We are standing by and hope to hear from you soon!
I made a purchase for more than a thousand dollars for which they asked me for some transaction details for which I had to go to the bank to get them the required information. Despite that, they have cancelled my order. I had to re-order the things again. Unfortunately, the items arrived in a very bad condition. Everything was put in one box/ carton and lots of things got damaged.
I decided not to buy from this website again.
Dear Valued Customer,
We regret to hear of these inconveniences. Regarding the order verification, for such a purchase we wanted to ensure the account was secure and asked for this to be done for your own benefit. Although it may be inconvenient, it is much better than letting cyber crime occur. We are sure you understand this. When asked to do so, it is stated customers have 48 hours to provide that information. If it is not provided, for security reasons, the order is cancelled. Again, this is done for your own protection.
Regarding the damage, please contact [email protected] and our Customer Support expert will gladly review the damage with the intent of providing the best resolution possible.
We hope to hear from you shortly as we are standing by.
Melted supplements delivered to me and iherbs expect me to pay the return delivery charges to the United States which has the same cost as the vitamins to refund me. This clause is not stated in the refund policy. Therefore it is a scam.
The customer service is not helping at all. They lied and couldn't even show me the clause in the website of any links that says customer has to pay return delivery charges. Look at the attachments. I even have a screenshot of their policy. And no one from iherbs bothered to explain and clarify any of my queries about the clause. No manager has contacted me as promised. Absolute scam.
Look at the attached pictures. I had to dig and separate the softgels because they were sticking together.
Dear Valued Customer,
We regret to hear of such and would love to look into this further in an attempt to take care of you. If you are willing, please reach out to [email protected] with the order number of concern. Once received, we will address this matter as soon as possible.
We are standing by and hoping to hear from you soon!
I wanted to buy four 10 ounce jars of jelly from them. When I went to check out, it said they could not be send with the free shipping option because the package would weigh TEN POUNDS. I tried dealing with customer service via chat--even got a live person to chat. But all that person could do was show me what I'd already seen... 10 pounds. While I was waiting for a supervisor to help, I looked at the reviews here. So GLAD I did... my gut feeling was confirmed by all the reviews saying how unreliable this company is. I should have known that a site that doesn't offer a phone number would be sketchy. Now I think I was "chatting" with some poor person in a third world country being paid pennies. Terrible!
Dear Valued Customer,
We would like to look into this matter further to ensure no technical issues were the cause of this. However, if all items in your order exceed carrier required thresholds, charges will be applied. If this was the case, we'd recommend placing separate orders or altering your cart if you wish to receive free shipping (which may be negated based on order weight and carrier restrictions which are beyond our control).
We are always trying to improve our customer support experience and your feedback will be shared with internal teams for such purposes.
We wish you and your loved ones nothing but the best of health!
Ok. I am 40 and pregnant. The vitamins are essential! I ordered Mother to Be from them and it came expired. So, I contacted them and they created the re-ship. Well, never got it. Contacted them several times. Keep telling me that the order is in transit. I will never order anything from them and won't recommend
Dear Valued Customer,
We regret to hear of this. In order for us to look into this matter further, please email [email protected] with the order number of concern. Once we receive this information we should be better equipped to assist you through any issue you are encountering.
We are standing by and waiting to help!
It's awful how iHerb treats their customer, and yet they claim they have excellent service. Very insincere and this is actually hurting iHerb's reputation. I've been investigating iHerb and I'm seeing negative reviews all over the Internet. There's no transparency. It's suspicious why they only have chat. I'm not surprised if they are trying to filter complaints. Management/Legal needs to know what's going on within their company. They might not even know that this increasing bad service is happening and can blow up in their faces soon. It's obvious iHerb wants to cut down on costs, hence they only provide chat support. Cutting down costs is fine, but don't do it when customer experience and the brand's reputation and trust is going to be affected greatly. It seems iHerb is becoming arrogant and feels they can treat their customers poorly since they're getting bigger.
Dear Valued Customer,
We currently have live chat with agents, a quick helping chatbot, and email support available for our customers. We try and provide a response within 24 hours of an email ticket being submitted. We value your feedback on this matter and promise you we are working constantly to provide excellent customer support. We wish you the best o health!
I bought some items but were cancelled and when I logged in - my account was deactivated, I tried Chat and the bot attendant switched me to supposedly live attendant but got no answer with my problem. I was asked to wait for a n email 2-3 days in order for the technical people to attend to my problem.
No answer came - tried it 4 times and the same thing happened over and over...
Stole my money. Never sent product iherb used fake currier, messaging system they don't answer emails
Dear Valued Customer,
We are sorry to hear you had issues with your order. We never use 'fake carriers' and any issue you have experienced we would love to help. We do not offer phone service as the scope of our business, being the globally dominant eCommerce health product supplier, would prohibit that. We kindly ask that you please email [email protected] with your order number so that we could assist you through any difficulties you still maybe experiencing.
Best of health!
Do not trust this company. They use brushing scam to engage people with their products.
They do not even have customer service available on the phone, they do it via chat. That way they make sure the complains do not go anywhere.
I had not even heard of this company before but if they need to use illegal marketing schemes to create a reliable reputation, it is obvious the are not good news.
Dear Valuable Customer,
We are in no was a scam and millions of customers shop with us every year because of our high quality products and excellent service. Your review does not contain any information regarding what issue you needed help with. If you choose to let us help you further, please contact [email protected] as we are standing by. Please include the order number of concern and any other details since this review is lacking in that area.
We are standing by and waiting to assist you.
My last two orders were mis-shipped because the iHerb decided to ship my new orders to the first shipping address I used, not the new address I entered. #1 - iHerb has NO telephone support. #2 I tried to use the chat service and got a stupid robot that did not understand my inquiry. #3 Finally I got a live person on the chat forum. She was sweet; however, her typing was so slow I could take a nap between texts (not really that slow). #4 The recommended resolution was for me to go into their system and change my address. GEESH, I already did this when I placed the orders! How rude that they could not remedy their own mistake. #5 finally, they agreed to pay a refund. At this point I've been working on this for about an your to try to solve a simple issue. However, when their refund confirmation came across, they initially only refunded for the items and not the shipping charges. After another request to them, they refunded the shipping charges also. This company has a great line up of products. However, due to their awful ordering system and lack of efficient customer support, I must take my business elsewhere.
Dear Valued Customer,
We apologize for the above experience and we would love to look into these matters further. Should you feel like allowing us to do so, please email us at [email protected] and include the order number of concern. Mistakes do happen although we try our utmost to eliminate them through proactive measures which are ongoing.
We'd love to hear from you to learn how we could encourage you to return to us. Best of health to you and your loved ones.
They are fast in shiping and have excellent prices of products. One thing I didn't like about them that there are some reviews about products have been removed because they are telling the truth about how bad or fake that product is.
Dear Valued Customer,
Thank you for your honest review and we would love to address some of your valid concerns.
Regarding fake products, that is defamation and none of our products are fake. They are purchased directly from the manufacturers themselves and on each product page we provide the contact information for the manufacturer. Most of the time when customers think a product is fake it is due to brand changes such as packaging, ingredients, etc. done on part of the manufacturer that customers are ignorant about. This is why we provide that contact information to empower customers to verify the authenticity of the products we sell even though we already do. Again, claiming a product is fake when it is not is defamation and will always result in a review being removed.
Also, the reviews posted above are not about experience of use with a product but more of a damage complaint which, again, will be removed because reviews are not the correct forum to voice such issues, customer support would be the correct forum.
When leaving a product review, keep it strictly about the product use itself such as taste, texture, smell, would you recommend or not, etc. You can always view the guidelines for leaving a review.
It has been a pleasure clarifying these things for you and please contact [email protected] should you have any further questions or concerns.
PLEASE READ ALL BAD REVIEWS HERE BEFORE BUYING ANYTHING. I ORDERED LAST JULY 27,2020 AND GOT AN EMAIL CONFIRMATION REGARDING MY ORDERED ITEMS. AFTER THEY GOT MY MONEY FROM MY ACCOUNT. THEY SENT AN EMAIL SAYING THAT MY ORDER HAS BEEN CANCELLED DUE TO MULTIPLE ACCOUNT PER HOUSEHOLD BLAH BLAH... WHEN I CHECKED MY DEBIT CARD IT WILL BE SEEN THAT MY TRANSACTION WITH IHERB HAS BEEN CONFIRMED AND THE AMOUNT HAS BEEN DEPOSITED TO THEIR ACCOUNT BUT WHEN I SPOKE TO THEIR CUSTOMER SERVICE THEY ARE TELLING ME THAT THEY DIDN'T CHARGED. PLEASE CHECK EVERY SCREENSHOTS! THIS IS A LEGIT REVIEW PLEASE CHECK ALL SS BELOW! DONT BUY HERE!
Dear Valued Customer,
We regret to hear of this and would love to address this matter in this forum.
Here at iHerb, charges are not received until an order has shipped from our fulfilment centers to avoid instances just like this. Your account was flagged for interesting activity and the order was never fulfilled or shipped. The order was originally accepted but no charges were received. We have plenty of documentation to support this should you choose to contact us at [email protected]. Any issues, as we have told you in other contacts, should be addressed with your financial institution as we never received any payment so we do not have the ability to refund and funds we never received.
Millions of satisfied customers shop with us every year for their healthy lifestyle demands and we continue to grow due to our amazing products, amazing service, and by being a legitimate business which abides by the highest security standards in the world.
Should you have any other questions or concerns, we look forward to your contact at the email above so we can address them with you! Best wishes!
I started shopping at iherb over the past few months and I couldn't be more pleased with the service. Standard shipping is faster than Amazon Prime shipping (realistically "2 days" is more like 5 days at least). I was so surprised and elated to get my first order 1.5 days after ordering it, I wrote an email to customer service just to thank them. Some of the prices can't be beat as well. I get all my vitamins here now as well as my Acure face cream and Giovanni conditioner which I can't even find at another retailer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer,
We promise you we are not doing any such activity. If you would like, please contact [email protected] with documentation for the above claim so we could take a look into this. Also, we strongly recommend contacting your financial institution and discussing this matter with them as they will have access to far more information regarding what you are reporting.
We hope to hear from you soon.