iHerbReviews 1,053

I placed an order in the May and the expected delivery date was supposed to be within a week. After a few weeks went by I reached out to iHerb about the missing order. I received a generic rely along the lines of... Due to covid 19 and unprecedented customer demand... blah blah... it may take longer than usual for a response. After no response for another week + I tried contacting them via the "24/7 chat" which clearly generates answers through a feeble bot. In the meantime I noticed suspicious charges on the credit card I had used for the purchase which broke up the amount into 3 identical smaller charges. I disputed these bogus charges with my bank and they were reversed. In the meantime, not a peep from iHerb. Stay away! Total scam operation!

I made an order from iherb on 9th of July this year, the order was shipped the next day through ARAMAX and I received the tracking number *******2433.
When I checked the order status I saw the order was on hold due to missing KYC documents. I tried contacting Iherb team and they asked me to contact aramax that I did immediately. I phoned aramax customer care on 11th of July regarding the same issues and they informed me the documents have been verified and order will be shipped in a day or two which I believed. I kept checking my order everyday and the order status remained same so I contacted Iherb and they stated i haven't submitted the documents to aramax that's why the order is on hold. I couldn't believe what they said, I contacted aramax already and they told me the documents have been received. Today in the morning I contacted aramax again and they again said the documents are attached but when I asked why the order isn't in transit, they simply said we don't know where the parcel is. I mean how can someone be such unprofessional, apathetic and deranged. It's been 8 days since I made the order, and I still see no progress of the order at all. I am so tired of contacting both aramax and Iherb. I feel robbed, humiliated and embarrassed. I called them to refund the money which they're denying to give. What do I do? The next step is filing a complaint against aramax in Consumer forum. It's funny, I was having a conversation with Iherb customer care executive named alyzamarie, instead of updating me with the order I am concerned with, she was sending me the order status of my older item. How can we trust them when they don't even know what order they're talking about. Looters took my 60 dollars. I don't know what these frauds are high on.
They even wrote in their terms and conditions page that if the KYC isn't submitted within 5 days of making a purchase, the order will be cancelled and sent back to Iherb. However, it's been 9 days since I made the order. So accordingly, the order should have been cancelled and I should be received my refund.

My father has cancer and all he eats is ps incredibulk cookies and cream protein drink. Ordered 5 only received one. Contacted company and they said it was unavailable and could not do anything for inconvenience. Had no idea when order would be replenished and sent out. Had to ask to cancel order to get refund and order again fromanother site and pay for 2 day shipping since we had waited so long thinking the rest of the order would come and now he is almost out and canteat anything else. I will never order from iherb.com again. Horrivle experience.so stressful and custoner service showed no empathy to my situation

They sent me a damaged item. So I submitted a reship request for a replacement. Then they automatically charged me for the replacement! Now I have been on chat (because you can't call anyone there) for over 35 minutes and after diandra, Jess and Osamma picked up I still can't tell if I'm dealing with a human or a robot. Iherb STINKS. It was such an insane experience from start to finish. Zero customer service. Sending damaged items. Slow shipping. First and last time I will order from them! Please stay away. This company needs to shut down!

If there was a minus Star I would have used that. Placed an order of a product that was needed immediately because it would ship within 24 hours. Received confirmation, etc. of the order. The very next day (the day it was to ship), received a "On Backorder" email. Contacting this company is virtually impossible. The only method seems to be "chat" which is a Robot that takes a series of hurdles to get through in order to contact a human. Customer Service reps are obviously positioned globally because more than once I received a foreign language response even though my question was in English. Now, I will have to spend the day driving long distance to get the product I need. I am now being told that I must MAKE AN APPLICATION to have my account deleted and personal information destroyed. STAY AWAY FROM THIS BUSINESS!

Tried to create an account with this company to buy something. They insist I give my mobile number but i live in the wilds and have no signal.

They send a verification code which a very short time span to input, to create the account which I can't get.

I can also use my google or facebook login to join but I don't have either of those.

I contacted them and they say there is nothing they can do.

Completely hopeless. I know they can make me an account if they want to. They clearly don't value new customers.

I ordered items on May 27,2020. I chose expedited shipping and they were to be delivered no later than June 3,2020. I received a very deceptive email the same day I made the order that my order was shipped. That was a lie, only a label was created. I contacted their joke of customer service through email on June 1 and wanted to cancel the order as he had never been shipped and the response I got back was that you can't cancel the order once it is marked shipped (even though it was never shipped). It was then shipped on June 2 and an estimated delivery date was for June 8, then June 9 and now I found out it won't be delivered until June 10-11 2 weeks after I ordered. They used UPS Sure Post which is NOT EXPEDITED shipping and takes very long to receive as it has to go from UPS to USPS. I called UPS and they said that they never received a notice to pick up the shipment until June 2 and this was the fault of iHerb not them. Why would they tell customers that the order would be expedited shipping and then use UPS sure post? This is a very deceptive company and I will never be ordering from them again!

I was shocked when I received a mail from the shipping company to inform about customs that reach approximately 159 USD while my order costs approximately 71 USD.
I wasn't informed nor warned or even noted by IHERB about the existence of such customs on placing the order page. After contacting IHERB, They offered only to pay 50% of the incurred customs which isn't acceptable.
I asked them to return the order and proceed for a refund but they informed that if returning the order costed them over 80% of its value, The will not return it.
The normal practice with all professional stores is to refund the order minus the paid shipping cost.
Really disappointed, it was my second experience with IHERB and will be the Last.
My order No. *******

Dear iHerb team, I have been a returning customer for quite a while, but I was disappointed about the service I received today. I ordered food item which arrived quickly. When I opened the bag, the food inside was hard & stale. I contacted customer support, but still no response. I lost hope, and had to throw all that food out. I was quite shocked when I found stores sell the same products, but cheaper and with better quality. I am sorry, iHerb, but I will not be shopping here again.(The image shown does NOT belong to me, but my chips looked very similar.)