Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of IdroTherapy

IdroTherapy

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate IdroTherapy?
grey stargrey stargrey stargrey stargrey star

IdroTherapy Reviews Summary

IdroTherapy has a rating of 2.2 stars from 219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IdroTherapy most frequently mention credit card, free trial and bank account. IdroTherapy ranks 124th among Skin Care sites.

service
40
value
40
shipping
38
returns
38
quality
37

We monitor reviews for authenticity

Canada
1 review
3 helpful votes
Follow Bonnie M.
Unfollow Bonnie M.
Share Review
Report Review

They steal from you!
December 15, 2023

They took 300 from
My credit card blaming me for not reading the fine print! The new loop hole for scammers like this to get rich while picking from your credit card! For products I didn't even order! They are thieves! How about making a real living! Karma will
Out! Stay away from these people and whatever it is they are trying to lure you in on to charge you further!

Date of experience: December 14, 2023
Idrotherapy S. — IdroTherapy Rep
over a year old

Hi Bonnie,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

We can be reached on our 24/7 Phone and Live Chat Support. Please check the numbers below that apply to your region/country.

USA :(+ 1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK: (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485

Best,
Customer Support

Michigan
1 review
4 helpful votes
Follow Bonnie G.
Unfollow Bonnie G.
Share Review
Report Review

I dont see any improvement & cant get them to stop shipments and charges. Way too expensive! Dont order.

Date of experience: December 5, 2023
GB
2 reviews
6 helpful votes
Follow Nick S.
Unfollow Nick S.
Share Review
Report Review

Idro Therapy was a total disappointment. Despite the claims, it did nothing to improve my skin's hydration. I feel like I wasted my money on a product that had no effect whatsoever.

Date of experience: August 18, 2023
Idrotherapy S. — IdroTherapy Rep
over a year old

Hello Nick,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

We can be reached on our 24/7 Phone and Live Chat Support. Please check the numbers below that apply to your region/country.

USA :(+ 1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK: (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485

Best,
Customer Support

Australia
1 review
3 helpful votes
Follow Debbie W.
Unfollow Debbie W.
Share Review
Report Review

Scam scam scam
June 5, 2023

I was charged 2x for the trial, then charged 2x for a monthly subscription - I blocked my credit card and commenced fraud investigations - all charges were refunded to me (close to $800) so I thought that was the end - I got a new credit card and have just found out I have been charged another 3 subscription fees over $500 - I don't know how they got my new credit card or how they can keep charging me for something I haven't received - only ever received the initial tester - absolutely appalled I can't afford to get paying these scammers and to keep having my credit card blocked and reissued …

Date of experience: June 5, 2023
Idrotherapy S. — IdroTherapy Rep
over a year old

Hello Debbie,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

We can be reached on our 24/7 Phone and Live Chat Support. Please check the numbers below that apply to your region/country.

USA :(+ 1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK: (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485

Best,
Customer Support

GB
1 review
6 helpful votes
Follow Aisha S.
Unfollow Aisha S.
Share Review
Report Review

Charges
May 5, 2023

I purchased the product through face book and was offered subscription of which I didn't know I had to cancel in 15 days. The product didn't work for me, they debited my account I asked for cancellation they said that I should have read the policy. Very disappointed

Date of experience: May 5, 2023
Idrotherapy S. — IdroTherapy Rep
over a year old

Hello Aisha,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

We can be reached on our 24/7 Phone and Live Chat Support. Please check the numbers below that apply to your region/country.

USA :(+ 1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK: (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485

Best,
Customer Support

New Zealand
1 review
6 helpful votes
Follow Nadine N.
Unfollow Nadine N.
Share Review
Report Review

False advertising
March 25, 2023

False advertising on Facebook sites, says free but then charged if you don't cancel within 16 days of purchase, not from the time it's delivered. Make sure to read the small print after adding your details if you do want to try this, I would have definitely cancelled as this product reacted badly with my skin. The customer service rep I spoke to was helpful so I gave more stars based on my experience with her.

Date of experience: March 25, 2023
Idrotherapy S. — IdroTherapy Rep
over a year old

Hello Nadine,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

We can be reached on our 24/7 Phone and Live Chat Support. Please check the numbers below that apply to your region/country.

USA :(+ 1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK: (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485

Best,
Customer Support

Canada
1 review
1 helpful vote
Follow Theresa B.
Unfollow Theresa B.
Share Review
Report Review

Crows feet and forehead lines and jowls definitely minimized, however I despise the companies practices in debiting my account repeatedly. I had to pay to block the transactions and change my card. Ruthless and I feel disreputable. Sorry

Date of experience: February 28, 2023
Canada
1 review
4 helpful votes
Follow Joy M.
Unfollow Joy M.
Share Review
Report Review

Didn't receive free trial but was charged 151.00. Customer service chat lady said nobody forced me to get it. Like wow. Never received it and they took out 151.00 just pathetic

Date of experience: January 26, 2023
New Zealand
1 review
2 helpful votes
Follow Michelle A.
Unfollow Michelle A.
Share Review
Report Review

Scam
December 26, 2022

I saw the advertisement on face book for a free trial.
I have been charged three time full price for the product.
I did receive the sample twice...but as was not sure if I actually ordered the product itself as when you go to checkout the offer more thing for you to buy.
In my statement I was being billed by a company called digi - bill.so wasn't even sure who they were and what I was being charged for.when I had the time I looked them up and found out they were charging for idrotheapy. Customer support maintains that the terms and condition say that after 14 days after your order if you don't contact them you will then be automatically billed again.the thing is it's not clear when you go to pay at the checkout that this is goin to be a re occurring payment.I am terribly disappointed and as far as I'm concerned I would not recommend for anyone to get caught like I did.

Date of experience: December 25, 2022
Australia
1 review
2 helpful votes
Follow Olivia P.
Unfollow Olivia P.
Share Review
Report Review

Poor customer service
November 15, 2022

This company claimed to give you a trial, instead took money out of my credit card AUD180 for a small sample. Be AWARE of their terms and conditions as their claim for a trial product is unclear.

Date of experience: November 14, 2022
Idrotherapy S. — IdroTherapy Rep
over a year old

Hi Olivia,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

USA :(+ 1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK: (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485

We are looking forward to hearing from you.

Australia
1 review
11 helpful votes
Follow Trudy F.
Unfollow Trudy F.
Share Review
Report Review

Misleading!
October 21, 2022

They say you get a free trial - LOAD OF CRAP! I have received one order and within 10 days they charged me $150! I've cancelled my order & they told me that im not getting another delivery - so you end up paying $150 for the trial! As for the cream itself - go buy the $2.95 Sobelene cream at your supermarket!

Date of experience: October 20, 2022
Philippines
1 review
0 helpful votes
Follow Sammie M.
Unfollow Sammie M.
Share Review
Report Review

I was a very tired-looking 66-year-old facing hip replacement surgery who had not taken good care of her skin. I started using Idrotherapy just before my surgery, and after 5 weeks, I did notice that my face looked lighter and brighter and that on the whole, I did not appear so tired and drawn. This gift set would make the perfect stocking stuffer for women of any age and is a very affordable way for all women to give themselves a treat. Thank you!

Date of experience: September 2, 2022
Philippines
1 review
0 helpful votes
Follow Emily P.
Unfollow Emily P.
Share Review
Report Review

I just turned 55 and I did have a lot of sun spots and sun damage to my skin. I noticed a difference within a week, the spots remained but they seemed lighter and my skin looked so fresh. I liked this product so much that last week I ordered my second bottle. If you try this serum I hope you too get great results. Very hydrating.

Date of experience: August 27, 2022
Philippines
1 review
1 helpful vote
Follow Lewis I.
Unfollow Lewis I.
Share Review
Report Review

WORKS BEST FOR ME
August 24, 2022

With this serum, the spots on my face have remarkably lightened. My face also feels very soft I love touching it. Give it a try if you are looking to even the tone of your skin! I highly recommend it.

Date of experience: August 24, 2022
Philippines
1 review
1 helpful vote
Follow Moira H.
Unfollow Moira H.
Share Review
Report Review

It's been an month since I started using this product. It really improves my skin texture and it moisture my skin at the same time. It gives skin a youthful glow looks even if you've just woken up. I can visibly see in the morning the glow and softness of my face. I really look young day by day. It really does work miracles on my face!

Date of experience: August 19, 2022
Philippines
1 review
0 helpful votes
Follow Jr N.
Unfollow Jr N.
Share Review
Report Review

RESTORED DAMAGED SKIN.
August 17, 2022

It helps me achieved beautiful bright skin and restored damaged skin. It's comfortable on skin and does not cause irritation.

Date of experience: August 16, 2022
Philippines
1 review
0 helpful votes
Follow Pamela S.
Unfollow Pamela S.
Share Review
Report Review

I had this Idrotherapy for almost 2 months now and it really works perfectly on my skin. It made my skin tighter and smoother. You should try it also!

Date of experience: August 15, 2022
Philippines
1 review
0 helpful votes
Follow Reno C.
Unfollow Reno C.
Share Review
Report Review

GREAT FOR UNEVEN SKIN
August 12, 2022

I have uneven skin and when I do break out it leaves dark marks. It takes a few weeks of consistent use to notice a difference but it's worth it!

Date of experience: August 11, 2022
Philippines
1 review
0 helpful votes
Follow Michelle Lou L.
Unfollow Michelle Lou L.
Share Review
Report Review

Worth the splurge
July 29, 2022

I discovered this brand from my closed friend. Loved the smell so much I bought some to use at home. I have never spent this much on facial cream, but it is so lovely on the skin that I feel it is worth the money. I will surely buy again. Love it.

Date of experience: July 29, 2022
Canada
1 review
7 helpful votes
Follow Kerry A.
Unfollow Kerry A.
Share Review
Report Review

Do not use this product. Heaven help you if you try their free trial... if you don't like it and cancel you are charged 150 for a product you don't like that's the size of a quarter.
Stand behind your product and if someone doesn't like it, DONT RIP THEM off!

Date of experience: July 20, 2022
Idrotherapy S. — IdroTherapy Rep
over a year old

Hi Kerry,

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers. All of our customer service lines are working and we also have a chat with us button on our website.

USA :(+ 1) 954 906 9888
CA: (+1) 954 906 9888
UK: (+44) 1622 423931
SG: (+65) 31382261
HK: (+852)30016112
AU: (+61) 3 8657 4222
NZ: (+64) 9 884 0485

We are looking forward to hearing from you.