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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Made me feel comfortable with giving out my information.
It was disappointing because it wasn't explained to me. All new to me. And from what I was told I have to wait another 15 days before I can claim by phone.
Frustrating and not very easy to do ruined several of my days
Quick and simple when I could not remember my old login.
My experience with ID.Me was a great experience. Thank you
Ive never used this platform before, but i really liked the simplicity, wasy to navigate, and i didnt have to guess what was next or how to upload documents. Fast and easy, thanks team!
Muy bueno y confiable lo recomiendo a otros usuarios
Got really complected- enroll on my laptop than has to go and get my mobile to sign in than back to my laptop
Hello Sawsan! I am sorry to hear that youāre having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. āT, ID.me
ID.ME DO UR JOB! I HAVENT RECIEVED A PAYCHECK SINCE JAN.5,2023 AND THE ONLY BARRIER FROM ME COLLECTING MY UNEMPLOYMENT BENEFITS IS GETTING ID/VERIFICATION. THATS UR JOB! THEY HAVE NEVER ANSWERED ANY OF MY 8 EMAILS REQUESTING HELP. THEY SHAMELESSLY PROMOTE THIER $50 TSHIRTS! GUESS WHAT I CANT AFFORD TO FILL MY GAS TANK OR PAYRENT! DO UR JOB A$$HOLES AND HIRE A TEAM OF PROFESSIONALS TO HELP US VIA TELEPHONE. THEY OFFER ZZZZZERO! SUPPORT. IVE BEEN TRYING TO GET VERIFIED SINCE EARLY FEB 2023 AND TODAY IS APRIL 4,2023. MY SON GRADUATES FROM HIGH SCHOOL NEXT MONTH AND WHILE THE OWNERS OF THIS WEBSITE ARE CRUISING AROUND IN THIER PRIVATE BOATS. I CANT AFFORD RENT, OR PROM, A CLASS RING, OR SENIOR PICTURES FOR MY ONLY CHILD. REAL A$$HOLES!
Hello Laura! I am sorry to hear that youāre having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. āT, ID.me
My experience was very professional, all issues I had or encountered was handled very professionally.
The registration process was very simple, fast, and secure. The instructions were very clear and understandable.
No help whatsoever I did not find what I needed it took too long to sign in all I got when I asked for contact was computer generated I was wanted to talk to a person couldn't get a person now I'm tired of talking to this
Hello Sharon! I am sorry to hear that youāre having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. āT, ID.me
Very satisfied with my experience it was very quick to get in and get what I need
I hate this company with a passion for not being able to verify my identity in a satisfactory and efficient manor. Because of the highly specific documents they require it took them 3 months to verify my identity and during that 3 months I had no money because I needed to verify my identity with these askholes in order to get unemployment insurance. Fck these askholes, this company slucks.
Hello Abigail! I am sorry to hear that youāre having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. āT, ID.me
First time.This was a totally different experience on the phone for me.Didnt have a idea that this could be the new way to identify yourself.
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James! I am sorry to hear that youāre having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. āT, ID.me