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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Had a time getting the code in the few seconds but other than that it was a good experience.
My experience was beyond excellent. It was a challenge for me at first however, I am very pleased
First time using ID.me to access necessary information pertaining to taxes.
The representative was very professional and the process of verification was easy.
The representative gave clear instructions and it was a good experience for me.
Excellent friendly helpful patient. Assistance was great n talked me through steps
It was pretty easy. She was friendly and I would definitely do it again.
I never really use the internet to fill out paperwork or documents but ID.me was easy and helpful to use I did all the filling out myself thank you.
Thanks for help me id my self you was very helpful
The representative was professional and the wait time was under 5 mins
Excellent everything perfect thanks for help my experience is easy whit your help
Fast and easy if you're computer savvy. I would tell others.
Need to see if it works out in few weeks. First time using this for payment plan. I guess you have to wait a few weeks till everything is downloaded so I hope everything works out
I am on older person with at best average aptitude for IT and I found establishing ID ME very easy and straightforward. At no point was it confusing or difficult.
Good I'm happy to fin my account and secure thanks to helping me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members