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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience is that I like the people talk to me
MUY BUENA EXPERIENCIA, MUY SERVICIAL,ATENTA, ALEGRE, TODO PERFECTO
MIL GRACIAS
Why it so hard to prove I am who I am and password still not working
Everything was easy until I had to upload my driver's license on the phone. I was having trouble going between the upload of the front view and getting back to do the back view. I ended up using the computer to complete this step.
I chose the video chat option and the agent was great. It was fast and she stayed on the line until I was able to log onto the IRS site.
Easy & fast, make sure you have all your documents ready
Great experience easy fast and simple and professional
Hello Ray! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
For the most part, my registration directions were well organized and direct I'm just a generation behind in my skill with computers. I stuck it out and fortunately had help finishing
Great and secured experience. I enjoyed every bit of it.
Would recommend to friend and family
I kept hitting a brick wall while trying to secure my ID. Finally, I clicked onto the PLUS sign (with green background) during the process, and that allowed me to take the photo, etc., and move on to finish the process. So, WATCH FOR THE PLUS SIGN!
Hello Thomas. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
I need to set up a secure identification that would be acceptable for online documentation purposes. ID.me was easy to use and prove electronically that I am who I say I am. Sure beats going down to a state or federal building just to process a document.
It was something new but felt they where doing it for safety reasons appreciate that
It was a little troubling at first then it finally got to working correctly.
Hello Brent. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Convoluted, but I understand the logic behind it. Not as fast as I would have preferred.
Hello Terese. We’re glad you were able to complete your verification successfully. We appreciate your feedback. —T, ID.me
Having to prove my identity was fast and easy and the representative was very professional and polite
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lavalorie! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me