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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I highly recommend creating your account with your cellphone. After you are all set up, you can log in from a desktop or laptop to use the account if it's easier for you.
Absolutely not I don't think I will ever be in the house again and my mom and dad will be here to watch the
Took less than 5 minutes & was a lifesaver bc it let me access crucial info I needed before a looming deadline.
The process of verifying my identity was much easier than I expected, but I still felt confident that my information was secure.
Great love it was fast and easy to use keep up the great job team
Thank you I appreciate it
Keep doing a good job keep your head up walk with Jesus
It was very secure but a little frustrated with uploading documents
The only reason I did not give five stars, is because when I tried to connect to have the video call to verify my identity, I was having issues with my laptop. The agent said she could not hear or see me, and then she hung up. I called back and got a different agent. She could not hear or see me, but she called me on my cell. I answered and she gave me instructions to finish the verification through my phone. It took less than a minute. It would have been five, if the first agent had done what the second agent did.
It was helpful. I was able to retrieve information (agi) number from my prior year tax return that I did not previously have access to.
Wonderful and easy and fast to the point the instructions of the process was really able for me to do
Fast service, secure and safe.The agent asked me direct question verified my identity.
I didn't even know that this existed. So when I first heard about it. I said I am going to use it on my new gmc sierra pickup. I got 500$ off so I used it for a tonneau cover. Thank you IDme
I did not receive an IP Pin in the mail last year.Was able to get a new pin with no problem
My experience was bad. Support didn't help me at all and the process is extremely long to sign in. Never wished IRS switched to this.
Hello Sarah! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance. We are here to help. —T, ID.me
Excelente servicio muy profesional muy rĂ¡pido todo excelente
Smooth, fast and easy registration. Just make sure to have your identification ready and your camera on your phone.
You're asking for too much. This is just too much. My feedback isn't gonna change anything
Hello Ramona. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
I was stressed going through directions for filing tax forms and logging into tax sites. I was totally relieved when the I.D. Me site was able to scan my face and recogize me. Lining my face up was the only step that I struggled a little with.
I thought I needed to set up an account but I had already set one up. This website helped me to sign in and was easy to verify my identity. All the next steps were easy and it even helped me get back to IRS site.
I've used IDme for multiple applications from commercial sites using military credentials to IRS paying taxes. I like the scaled 2-factor authenticaton (determined by the importance of the data, and site being accessed) and the innovation created by the sites' personnel.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jenny. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me