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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Kinda unsure, new to this and I think to much is requested after finally getting id
Using ID.me allows me to access important websites containing personal information, making it easier than remembering many other passwords. It makes me feel that my information is safe and secure from unauthorized access in the future.
ID me is a straightforward read the question provide the answer. No tricks very easy
It's very convenient to remember only one user ID/name and one password for a number of Gov't agencies (Veterans Administration, Social Security Administration, IRS, etc.). Too many User Names and Passwords to remember...
The process was fairly easy once I calmed down thinking it was going to be difficult.
This is not a simple not intuitive procedure. It kept disconnecting from me. It never asked for my name. It never gave me the 16 digit "recovery code" to use if there was a problem. You have no control over the two factor system. You cannot add an alternate or second phone number to use. Awkward. Unfriendly. Not intuitive. Why is it used when login.gov works?
I was told about the military discount while at Apple store. They showed me the link on their site to connect via id.me. Only took a few brief minutes to complete and receive a discount.
ID.me is one of the most secure systems that provide tier 1 encrypted security to verify a person's identification without compromise. I have been using ID.me for some time and I have come to Trust the rigid security protocols.
Muy buena experiencia, muy buena atención, buen trato y excelente profesionalismo.
Struggled with set up and even had a computer savvy person helping me
The email that I had given to unemployment agency had been compromised and I had not been receiving emails, so I changed to a new email. I called unemployment to tell them I need to change emails. They said I need to go to ID.me, now I'm not for sure if unemployment has my new email or not
Good service I was following to look at my taxes own then I can payment on time to the irs
Very good 👍, Very very easy to use and easy to get back to and get additional information and documents.
Going thru the lengthy process of the initial verification took some time but that was worth it. Now I have a secure and safe and easy way to verify my identity.
As a senior adult, it gives me that sense of trust without any worries.
I went through each item and it was very easy to go from sex in the section. Typically the hardest part is to upload videos or photos and they made it very easy.
When Va.Gov updater it's app I had to go through the whole idme process which was very frustrating because I already had an idme account established.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members