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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Guided me with the strange mirroring you experience when getting verified. It's hard to center documentation but Lady Kimberly was patient enough to guide me.
Everything was good except for the waiting time to connect to the video call. It would stay on twenty six minutes for like an hour and just took far to long.
Not user friendly for people with motor function disabilities. Overall an annoying process just to be able to log into a website.
My experience with ID me was quick fast and easy, It is not hard to do all you have to do is listen to the instructions and follow it step-by-step and you will get through it
I was very impressed by the experience. Refreshing to see the same person live
I really enjoyed this experience I will gladly be willing to share with others thanks and keep up the great work
Some kind of easy, it takes time but also give me a lot of confidence in his security measures!
First it's hard to get to, then you have to wait forever to reach a verification page, which is followed by transferring to your phone where you have another interminable wait for a verification page, then the instructions to access your camera are oblique, and after fighting for over an hour, the part of the IRS website I needed doesn't require logging in through this process.
Hello Salvador. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
The horrible "take a selfie" software kept giving conflicting instructions on getting a picture while I didn't move the camera. At the same time, it said "move closer " then "too close." After an hour of frustration, I was finally given the option of video chatting with an agent, who quickly completed the process.
Hello William. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Quick and easy and very secure. Face scanning process was different but is a very good security feature
This system wasted more than four hours of my time today. I had to stop and restart it many times because it wouldn't complete. Then In the middle of it, I even got an email saying I had completed it. When I tried to sign in, it started me over again from the beginning, back into the loop. Horrible system.
Hello Laurie. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
I needed to register with ID.me in order to access the IRS website. The process was much faster and easier than I thought it would be and I was able to successfully get the information I needed off the IRS website.
Easy considering the fact that it's a government sight pages load fast.
Oh I logged in and I had a new phone number told him I had a new phone number they let me change it to login but when I tried to change it on my profile, it wouldn't let me do it. It has *******004 and my phone number is *******674
Hello Bradley! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
It was tedious and took longer than expected. The issue was the length of time it took to finish...and having to repeat certain things multiple times
Hello Ken. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
I had only used the I.D. me one other time and it was not too easy. So I decided to give it another try. Same camera and instructions about the same, but something had changed and made it so much simpler and easy to do. I think it had to do with the way the instructions were written, any way I found it quick and easy and very enjoyable to accomplish/
Had to try like 6 different times to get through cuz it would either freeze on me or it would take me to the next page but minutes after. So it would say give it 15 seconds & 3 min later it was loading still. I got tired of trying. I spent over 30 min on it. Glad I was able to get it done after.
Hello Gilda. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Once connected it was Quick and easy, but the 40 min wait for the video call was actually an hour and a half!
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Hello. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me