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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience was easy and user friendly. I immediately received the push notification and was instantly granted access to my records.
It took 2 days completing process which I thought would be simple and save time. Direct login would have been much faster. I do not see how it will make future logins simpler or faster.
I experienced a lot throughout this process this can make a change in my life starting with this
On a scale of Good to Excellent, I choose Excellent! The directions were simple enough to follow directions without seeking help; although, prompts for seeking help or chatting with someone for assistance was provided. The questions were extremely professional. The experience was 100%.
Muy fácil y sencillo para acceder y entender los procedimientos.
Los formularios se llenan con rapidez y especialmente con mucha seguridad.
I was a bit overwhelmed and nervous about understanding how to do all the things I had to do but if I just calm down read it go to the process I got it done so it wasn't difficult it was just more feeling intimidated a bit but like I said just slow down think about it ask for help from someone else or whatever if you need it but if I can figure out I'd say almost anyone can figure it out.
I described my experience earlier. A further question from me is; When will I ever need ID.me?
They gave me clear instructions on Id.me for incase I need to retrieve certain documents.
A satisfied customer! Thanks to my customer service rep who was friendly, professional, and attentive.
ID.me is the de facto personal identity authentication process for the U.S. government. I have no knowledge around their contract (though I'm now curious and have been for some time), but they've earned their keep with thoroughness, security and, up to the present, privacy of data.
If you have Big Brother concerns, it's well you should, as this data has the highest potential of misuse in the hands of bad actors or malevolent government. But to protect your online identity and secure interactions with government websites (IRS, military, and so forth), this is the game and it's well played.
The process is so simple to follow. The only drawback is it is very slow when the video is taken and the pictures are uploading but it is to be expected. Overall it was an excellent experience.
My experience this time was okay. However... https://www.bbb.org/us/va/mclean/profile/identification-bureau/idme-inc-**************/complaints
Hello James. We’re glad you were able to complete your verification successfully. We appreciate your feedback! - T, ID.me
My login information was sent I got a quick response everything was professionally done correctly
Basically coming on to this video chat and basically following the process
It was a good experience and I'm satisfied. I would recommend to anyone.
My tax return was rejected, because I had ID.me I was able to attain IP Pin from the IRS very quickly.
Everything went well. I was satisfied with the experience. Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Larry. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me