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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I was greeted with respect and treated like an gentleman with dignity
Very nice and fast, and easy, for everything sure, thanks
My agent was wonderful and caring. She resolved all of my issues and lest then 3 minutes
I'm new to the process of being under the microscope to prove I'm me, but in today's world, this service is needed for security for true. Simple, fast, professional and personable. I'm still waiting on the IRS but they reviewed and accepted the documentation provided by ID me. Well done and thanks
I was in a rush to get the IRS pin and thinking it would take days or even weeks to get verification for the pin, NOPE! Took about 10mins thanks to ID.ME.
Thank you so much for a quick and wonderful experience.
Had a few issues but once I got on the lady I chatted with was completed understanding
Smart phone process of verification was faulty. I was denied verification 4 times with no explanation. In the meantime my personal information and photos of my ID and passport were submitted. Where did they go? It was a frustrating experience. Skip the "fast" smart phone way and save yourself hours of frustration. The video agent method was long, but at least a human being was available to speak to me.
Was much easier than I thought it was going to be. Had my documents in minutes.
After our returns (e-filed) were rejected 3 times, I was desperate to get them correct — and I was tired and cranky. The agent on the video chat was pleasant and very helpful. Problem fixed, ID checked, and voila! Return accepted! Great service, thanks!
I totally did not expect dealing with the government website that it would go so quick so easy everything was very self-explanatory when they told you to have certain documents you have to have it everything went really quick and fast even had to speak to an agent.they give you a little bit of time whenever you submit your documents to verify yourself they say like two to three days till they get back to you but mine was like the very next day and then from there as long as you are doing it quickly then they're even quicker so it's very simple very to the point and the overall experience was great
Muy bien atendida, mucho respeto y profesional. La persona que me atendió estuvo dispuesta siempre a ayudarme en todo especialmente con el idioma.
It was very safe and quick and the person on the video was very professional with what she was doing and very respectful.so far i had a very good experience being my very first time doing it.thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello J. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me