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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very good and helpful respectful and positive and I had a good and secure experience
My experience was easy and simple. It gave me a sense of security that my identity was being protected.
Too much trouble to get thur to a real agent I almost gave up but the agent was great his name was Ryan
Have your ID docs handy and log onto a computer that has a camera so that you can complete the quick, video meeting. It was easy and Alina was very professional.
Your Agent was courteous, prompt and professional, and was able to resolve an issue when I was able to get my verification process completed by giving me several options including getting me to a live Agent.
Quick, easy, and efficient! Don't be worried, it is just a walk in the park compared to other ID groups...
I had no problems it was simply and fast and took no time she was so nice and explained everything
I felt it was a secure website. Verification is an important step.
Easy to navigate and clear instructions. Loading documents seem fairly easy, if you're somewhat tech savvy.
Using ID.me was fast,easy and safe. I recommend everyone to use this site.
Very Easy To Understand and Manuever Around In So I Accomplished What was Needed Quickly and Efficiently:)
*I Recommend Using This App:)
ThankYou!
I was doing my taxes and after i was done with them i recieved a msg that i had to be cleared my ID.Me before i sent my taxes to the IRS otherwise they would reject my taxes. I followed the links and a page came up on my phone that i had to be verified by ID.Me. It instucted me to put my face in a box on my phone and allow Id.me to take my picture. I did as they instructed and it took what looked like a phycodelic picture of my face. And then it stopped and gave me an error and told me to try back a little later. So i fogot about it and made a note to contact where i did taxes and id.me on monday to try the process again. Then i got this from id.me telling me i was approved they were satified i was me.
Hello Melody! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
It was okay not bad wish my connection could have been better for my call it kept interrupting sometimes
Hello Charles. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Easy and very upfront had a smile and was understanding
It took just a few minutes for ID.me to verify my identity. Even though I toggled between my computer and my phone, I was done with the whole process very quickly! I am extremely satisfied with this service.
The ID me agent was very friendly and what she had me do was very quick and easy didn't have to wait for hours
After a hour I gave up and called turbo tax for help after another 50 minutes with their help we finally got my id any I can say it was not easy at all
Hello David! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gala! We’re so happy that your experience with Ryan was positive. We love our support team too, and we appreciate the rating of your experience. —T, ID.me