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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Totally easy. No hard questions and good help.
Easy to access on the web or phone.
It's not like a lot of the sites I get on, they ask you to verify it's me and that's pretty simple so all in all it's ok.
This process was simple and effective and gave me pretty near instant access to the information I desperately needed.
Very good. I'm so surprise because you are available at any for your customer and despite I can't reach you by phone easier you give an other way to facilitate the process
Some one was trying to steal my identity. And I emailed them right away! With a couple of minutes they got back to me. And I was able to take care of things. And the gentleman who help me was so kind and caring!
Since this was my first time and with me first time is always trial and error. However, I final figure it out. We know how technology for the first time user can be a little intiimdating.
Greetings my verification was very simple and the customer service representative that assisted me went above his job.He did not disconnect me when I was having technical difficulties connecting to verify my identity.He he showed my how to use an app I've never use before so I'm very happy with their service
Nice to have someone like her handle man my business
Customer service was fast and instructions were easy to navigate.
Confusing,overwhelming,and intimidating. I am still so confused why there is so many verification methods I had to perform before I finally got to tallk an expert
Hello Julie! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email [email protected] for assistance with your verification. We are here to help. —T, ID.me
Great as for an online service. Everything thing is safe and secure. A guaranteed satisfaction
It was so easy to just follow the steps. I was comfortable it was secure.
My experience was great via email and with live agents very informative helpful supportive and didn't once me feel like I was incompetent.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dell. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me