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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Be careful when you do this, because you are sent a code as a secondary verification code. Apparently you have to check another text thread to approve it being sent. Once you realize that has happened. You get locked out because you have had too many attempts.
It was very fast. I had no difficulties at all in using the Service.
Just at first was frustrated, not knowing what to do, as I got into it, was easier. Problem was switching back and forth between my health.vet.gov and ID.me was confusing. Had to continually put my ID and password in umpteen times. I know security first.
My experience with this site was short, fast and easy. It will allow both businesses and individuals to enjoy another layer of security.
Fue exelente fácil y rápido despegue todas mis dudas se los recomiendo personal muy calificado y amable tu una buen experiencia estoy 100% feliz con este servicio prestado
It was quick, secure, and pleasant. The video chat person had the knowledge to make me feel comfortable.
They help with my paperwork and walk me thru everything I need to get it done, great help!
ID.Me...intimidating at 1st but actually fast & easy process of registering! :))
I wasn't looking forward to the video part of it but she was awesome. I did this over Labor Day weekend. She was professional, very helpful, and approachable.
It was ok but because it would lay me log in to see my IP
I thought this process would take time and be rather difficult, but it was not. I was pleasantly surprised.
Great job. It was easy to speak to someone and it was easy to setup. It was also timely appointment., to show my id.
This is the site to use to access the sites commonly used for retirees of both the military and civil service.
Very good, very fast, straight to the point. Nothing else
Bad and rude and don't want to help out with the pictures
Being kind of low tech in experience and having to set up the app in Android made for some tense moments but was able to get through it. Seems like it had professionals that put the app together
I enjoyed filling in my application with ID.me as it was:
- Fun
- Simple
- Easy to follow each step
Thanks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members