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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Use only Firefox when trying to be doing your id verification process!?
Since Google Chrome and duck suck go did not work!
Very satisfied thumbs up your team gave me an awesome help to understand following the instructions well. I'm very happy about it
I was very satisfied with my ID.me experience primarily because I accomplished my objective.
The site has well written and easy to follow instructions. The process was quick and efficient.
Not user friendly, does not like iPhones or iPads, difficult to navigate, inputs time out too quickly and the help menu is absolutely worthless.
Got pushed out of the process three time. Does not work with Brave browser had to use less secure Chrome.
I liked how this is setup and not complicated they really did a good job with constructing this alternative option than mailing which would have tookin me a lot much longer and it's more secure and pretty easy too get done
Terrible and unbelievably unnecessary with requirements requested.
It took me long enough to get to the point that I want to be able to keep an eye on my account
Good now I know what you want and what I want.
I live in the same address for fifty years or more and never change the name and same name and birth day, but still want my.
The only difference is my kids grow up loss my wife and loss my youngest son with covit19
When we own IRS they just get our money. I like to have my money too
It took me over ten goes to make the self service section get to the pictures of your ID. After I decided to change it to video confirmation, that took several tries also to simply take pics again. Eventually, after a very long time, I got the invitation to start the video call for verification of my identity…they couldn't see me because their equipment wasn't working. After, several different methods of trying to get the call to work he could eventually see me but I could barely hear anything he was saying. Truthfully, I had to guess most of what he was saying by looking at his mouth. This is a serious deficiency in service given that people may have no choice but to use them. They are abusing and exploiting this need of verification of identity. It's an absolute disgrace
The ID.me representative was helpful and kind. God is good all the time and gracious.
I think documentation required was very little! Too easy for an undocumented worker to establish residency with just a driver's license and a selfie. Jmo
I HAD to re-verify due to losing my phone and using a different number. Everyone sends 2nd verifications by text. It really couldn't have been easier. When I first verified in 2017, it was computer only, this time it's more personal and in depth, the way it should be.
Providing your information is correct then your experience will be quick and easy
Hello my experience with ID me was excellent
The agent very nice courteous and easy to understand.
The only downside was the waiting I was waiting for about 1 hour
Using a picture of an ID and facial recognition - that's the way to go! It didn't take long (especially when compared to calling!) Highly recommend it.
I first tried to log in using the alternative to ID.me. The alternative login method is Login.gov.
In my situation, login.gov had to send an authentication code by snail mail - a 3 or 4 week process to reach me. Knowing myself, that basically gave me a 50/50 chance of completely forgetting to do this, or going through the whole process again, if using login.gov.
When I hit that snag, I tried ID.me. Through ID.me I was on my Social Security account in a few minutes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members