ID.meReviews 39,837

The directions to register on ID.me were confusing, in my experience. Several times I thought I had accidentally terminated the process, only to discover that it was still under way. The photo requirement was especially confusing -- did I submit the picture correctly? Was it accepted? In the end, I somehow got onto the IRS site. I then downloaded all the documents I could possibly need, certain that I would never get into the site again -- and I'm still convinced of that. Very confusing! Why don't they test this software on real people?

We filed our income taxes as we always have,and now, at the age of 69 the IRS suddenly doubts my identity?! And they don't even have the decency to confirm it themselves. Instead, without any warning, explanation, or reassurance, we are shunted to this creepy unknown commercial company asking us for personal identity info with us having no way of knowing if they are scammers or legit. A sad state of affairs that our government has fallen this low. We had no choice but to give them our info and let them VIDEO TAPE ME! Otherwise the IRS would just keep thousands of $ they owe us. Why? Because I dared claim that I was a senior citizen and qualified for a senior tax credit. Total nightmare.

I served honorably in the USAF. Awarded various medals including Air Force Commendation Medal and they system CANNOT verify my identity, will not allow me to upload pertinent documents(DD214, Driver License or photo). This is the third attempt at this and it always something. Cannot identify me, email belongs to another account. I just want to walk into an office and show them my paperwork and get my ID. Can someone anyone tell me whom to contact in the Phoenix Office, please?

I never had difficulty accessing the eBenefits website for the Department of Veterans Affairs until they started using ID.me. First, I was told that my existing account on eBenefits did not exist anymore because of the migration towards using ID.me. Because of this, I had to create a new account. I tried creating one using remote identity proofing. This would not work because ID.me would not recognize my mortgage loan number during the financial identity verification. After I was locked out of my account for a month, I was instructed to try logging into eBenefits directly through a separate ID.me login. This has proven to be extremely difficult. I am continuously instructed to send in photos of my drivers license and passport, but I am continuously told that my documents cannot be verified. I am currently waiting for a video chat with an ID.me representative. I was initially told that my wait time would be 23 minutes. I have been waiting for 44 minutes, and my wait time has been stuck on 9 minutes for quite some time now. Ultimately, I am so frustrated with this website and the unnecessary hoops I have had to jump through just to prove my own existence in their database.

As a requirement for Arizona AHCCS my special needs adult stepson is required to apply for unemployment insurance (which he does not meet the standards to get anything). During the process of trying to get his identity verified through ID.me we have been stumped apparently because he has never had a phone in his name. He's been on his mother's or my phone plan for 25+ years. Trying to contact ID.me has been futile.