On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Experiencia muy satisfactoria. Muy fácil, rápido y segura de utilizar. La recomiendo.
Your Video Chat Agent was very professional. However, pls. Refer to previous comments indicating difficulty complying with your ID.me process; & multiple computer difficulties after engaging ID.me with your Video Chat Agent.
Easy and straight forward to set up. Reassuring against scams.
"ID.me" is a good authentication tool. To say this is not a pain in the butt would be a lie. There still is work to do to make this more user friendly. Still if you have the time knuckle through the finding the documents, imaging the documents getting an error imaging again, getting another error, imaging again. Getting an image that takes, having it evaluated and told the unexpired document is "expired" then changing to another document again getting similar errors - finally getting it to take. Just when you think it is over you are prompted to complete the visual submission. You then praise (whoever you like) - that it was suggested to take 5 to 15 minutes and it is a 1.5 hours later. So, my intent let us put a happy face on the experience with humor.
The agents were helpful it was just difficult to know what to do after the agent has hung up and the completion of the process is difficult to understand what to do next.
Fast help to get my tax scripts website very easy and fast
It was super easy to sign up and get verified. I encourage you to have all your official documents handy, to be in a place well lit, and to have a reliable internet connection.
It was confusing but i figured it out i had to seek for help
Requiring facial recognition for government services is morally, ethically, and fundamentally wrong. It is an invasion of privacy and unconstitutional. What will they do with your face? Searching the database and using your image to charge you with crimes that you didn't commit is the latest, most dangerous abuse.
I recently had to go back on disability and when I tried to sign in, the prompt asked for my Identification number and the last amount paid from disability. The last time I was on disability was for cancer treatment in early 2012. As you can imagine, I panicked trying to find this information. I then tried calling disability on Monday and Tuesday about 30 times each day and received a message saying "too many people are already in the queue". My advice is to call on Wednesday or Thursday and stay on hold for a live person. I got the information and was able to file within 45 min of the time I began holding.
I was trying to establish my id.me account, and I made a mistake while entering my email address. I would have liked to have corrected that mistake during the onboarding process.
Mya was very easy to understand. She answered my questions. I didn't feel rushed to end the call.
Early in my Military years, providing proof of service was always a pain. I was often stuck in a series or string of emails, or phone calls to prove my service status. But now, ID.me has done that work for me. I can no just use my ID.me account on every website to prove that I am the service member that I claim to be.
What have they done to provide trust enough to gather very personal information of anyone?
Navigating the site was easy and informative. I was impressed with how quick I finished.
IDme is a poor service. I spent 8 hours trying to get access to IRS information. There was an email linked to my account that I had never used. After numerous attempts at logging in and getting routed back to the create an account page I tried to contact the help line. Virtual assistant Ron gave the same information that was already on the websites problem solving page so he was no help because all the solutions they have on their page had already been tried. There were no contact phone numbers to be found. The site was a waste of time with poor service. I hope this is not a general reflection of our government.
He got to all details on how to apply very quickly..
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members