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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Frustrated. Too long of a process, Took me two days to reach a verifying agent.
Interesting, interesting, interesting, interesting, interesting, interesting, interesting, interesting
My experience was quick and easy. I got my tax transcript with no hassle at all not having to deal with any customer service problems
Safe easy and fast Lowes cashier told me about the program to save me an extra 5% on top of there regular 5% a great deal.
I feel it is too invasive of my privacy.! If it's hacked you're life is completely vulnerable to identity theft with way too much information.
Very thorough experience and private. I like that I can do it on the phone and download it.
Just about a 15 minute wait to speak with a live agent, after that smooth sailing.
It's a bad deal...they put all your information out on the web.
My experience with ID.me has always been a positive experience. Making sure no one can steal my identity is of paramount importance these days because identity theft is on the rise. The few extra steps that one has to take to verify their identity with ID.me is nothing compared to what one could be dealing with after an identity theft crisis.
It wasnt so bad took a little time but it was worth doing everything they asked for as it's for my protection felt it was safe and comfortable and that they covered everything to make sure I am who I say I am
Fast, simple, easy and no hassles. It is a great way for those of us who have served our country and our family members to have a safe system in place, secure system to help us get something a little extra in these tough times.
Feel safe and secure using this website at the moment I can't suggest to improve anything.
The process is quick and simple. Verification...few seconds. It just takes a few mins to complete.
Extra security measures using live virtual video/camera face recognition and not relying on just a photo for identification makes me feel safe in accessing important personal information via the internet.
Dealing with anything related to the state of NJ is always a nightmare. This, however, was a pleasant surprise. Seems like finally some swamp creature down in Trenton decided to try a legit corporate vendor instead of hooking up their cousin who 'builds great websites'
I did not find any difficulty in creating my account
ID.me was very easy to understand and made utilizing each step very simple. The whole process took just minutes to complete.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members