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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was seamless, simple and secure. The process took not much time and was user friendly. If there was a time we need security, it's now. Love that a sense of urgency is imperative.
It was very fast and easy to get verified, I expected it to take several hours as I'd was around midnight but it only took a few minutes
I had to do a few security type things to ensure I was who I said I was. Be prepared - gather the necessary information before you start. Overall, it took about 1/2 hour ( I didn't have all my items readily available). I was able to review the information i needed to.
Great experience still help with pin please.the link not taking me there
Was the first time using the screen of a person to clear my request for identification and it worked well.
Poor. Speaking to a real person is Impossible for me. I am not very good at communicating with this on things
Very quick and responsive network, even during odd hours I had a quick wait time, the video call representative was very thorough yet efficient. Highly recommend this service.
Easy to navigate, reliable and trustworthy. My experience with ID.me has always been rewarding. I registered all my personal information with them for several years, and have never had any problems with the service.
Good great good great good great good great good great good great good great good great
Simple and easy process. Customer service reps were professional and pleasant
Thanks for the help, it was great and very important for me, hope everything information stays safe in the web.
More comfortable with my personal information secure.
The process of taking the picture is somewhat confusing and could be done in a few less, more direct directions.
The agent was personable, caring, engaging and helpful during the tele-call. I was highly impressed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members