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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The process is described as simple because each screen in the application provides easy to follow instructions that guide you, step-by-step, through what you need to enter on the form.
Fue una experienncia muy buena, personal calificado en atención al cliente. Hay que seguir las instrucciones para tener un excelente servicio.
I got everything needed.
I recommend you to keep the same work for everyone who needs your help.
Mi experiencia fue rápida. Solo se tiene que poner atención a las instrucciones y colocar el teléfono muy cerca del rostro Allí vas viendo El Progreso de tu fotografía
The agent was direct, professional, and customer service friendly. It went by so fast, I didn't realize that I was finish with the service ID.me provided.
I had a wonderful experience waiting and doing the
Smooth easy an so beneficial. I suggest anyone looking for a safe way to score some nice discounts while serving the community this is the place.
The service was fast and simple. The call operators were very friendly.
It took me two (2) years to finish signing up because I wasn't wanting to give them all the information, they request because of them being a non-government / VA website. But in the end I sent copies of my paperwork I was verified.
Signing with ID.me, was easy and faster to understand and to subscribe to the program.
Excelente muy profesional. Llamadas amables y con experiencia. Muy rápidos con el préstamo. Sencillos.
I'm not a robot not clear enough to identify the objects in the boxes
Questions asked are vague, not sure what you're asking for. Be clear do you want a specific thing, I was having to guess.
Once again customer service was great the girl was very patient...but working with someone my age just was not working...I finally thank her and said I would try again later with one of my grandkids...she wanted and try to get me to try one more time...but I knew we were just wasting her and my time...but she was great...working with I guy who was born before her mother...
The ID verification professori was quick and simple. Online complaint was I was not give time to ask a question.
It was surprisingly ok. Talking to a live person was unexpectedly surprising. The fact that someone like me that is not technology inclined to complete this process without any help is proof that this was and is an effective process that minimized the role of a HR representative
Very simple and intelligent as well as safe, helpful instructions and satisfactory and optimal experience
An easy and fast way to make your identification more secure.
Could not fix my password so i could get into call of duty tried four time never got a response from you to fix my password even though I requested that, then you sent me to some other area that I was not interest in at the time so my true rating should have been a zero but I was trying to be nice. Thank you for no help
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members