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ID.me

4.1
id.me
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From the business

ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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California
1 review
0 helpful votes
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ID.ME RATING
November 11, 2023

Very easy smooth experience,and smooth interface to follow.

Date of experience: November 11, 2023
Florida
1 review
0 helpful votes
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Security
November 11, 2023

Buena aplicacion para usar y verificar los datos de mi identidad

Date of experience: November 11, 2023
California
1 review
0 helpful votes
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Unless it is a weekday and early in the day leave this website alone. It will take a lot of time and you need to be able to call the 800 numbers to get help. I made the mistake of trying to use it on a Friday evening and had to wait till Monday to finally get help. If you have another way for verification - use it!

Date of experience: November 11, 2023
California
1 review
0 helpful votes
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Confused
November 18, 2023

I went to the whole process and
Keeps sending me back to sign in try it like 8
Times I don't know what else to do can't get my benefits.no money to pay bills

Date of experience: November 11, 2023
New York
1 review
0 helpful votes
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Satisfied
November 11, 2023

Very good and helpful to get all year tax documents from this link. It's is helpful for my all documents and my history. It is helpful for to get my documents what I need.

Date of experience: November 11, 2023
Oklahoma
1 review
0 helpful votes
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Great service
November 11, 2023

I had no problem and the lady was very professional and quick.

Date of experience: November 11, 2023
New York
1 review
0 helpful votes
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Secure, quick and easy
November 11, 2023

ID.me was fast and easy. I felt the site was very secure with id review and recognition. When I had an issue on access, the service team responded quickly and resolved my issue.

Date of experience: November 11, 2023
Louisiana
1 review
0 helpful votes
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Easy, safe, and secure.
November 11, 2023

Simple, safe, and easy to use. Everything in one simple sign on.

Date of experience: November 11, 2023
Florida
1 review
0 helpful votes
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Disaster.
November 18, 2023

I tried and followed the instructions but the system rejected most of my ID's which I have been using for more than half of a century.

Date of experience: November 11, 2023
New York
1 review
0 helpful votes
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So simple!
November 11, 2023

I am not computer savvy. ID.me was so simple! The directions were clear, there were multiple ways to verify my licensure and it took effect SO quickly. I was able to use it for a discount on a purchase within 2 minutes! I never leave reviews, but this was so positive I just had to share!

Date of experience: November 11, 2023
Puerto Rico
1 review
0 helpful votes
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Getting through
November 11, 2023

At the beginning of the process I had problems. After I switched to video call verification, even though the process had many details that needed to be fulfilled, my identity was finally verified and I could finish the whole process.

Date of experience: November 11, 2023
Minnesota
1 review
0 helpful votes
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Easy...peezy!
November 11, 2023

Filling out online applications/surveys is not one of my strong suits because I
Consider myself "computer challenged". However, I was pleasantly surprised
When I completed the ID.me application on my first attempt. Easy to follow
Detailed instructions. Kudos to the creator of the ID,me application.

Date of experience: November 11, 2023
Colorado
1 review
0 helpful votes
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Slow and frustratin
November 18, 2023

Horrible time trying to put my ID and verify it. Very frustrating.
Took about 3 days until request for agent was finally given and there was no information that an email was going to be sent when an agent is ready. So I really didn't know what was going on with the system

Date of experience: November 11, 2023
Texas
1 review
0 helpful votes
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Like the various ways company verifies
November 11, 2023

Overall, I like the various ways your company authorities verifications. It gives a since of security to the situation

Date of experience: November 11, 2023
Illinois
1 review
0 helpful votes
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Difficult Process for a Lay Person.
November 18, 2023

Hard to understand what and why some information was needed to establish my ID

Date of experience: November 11, 2023
New York
1 review
0 helpful votes
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Very happy
November 11, 2023

I'm so satisfied with the way how they handled everything

Date of experience: November 11, 2023
Puerto Rico
1 review
0 helpful votes
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ID Experience
November 11, 2023

It was easy, the agent was very helpful and courteous.

Date of experience: November 11, 2023
Puerto Rico
1 review
0 helpful votes
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Excellent
November 11, 2023

Was an excellent, my experience. Whit the process, thank

Date of experience: November 11, 2023
Florida
1 review
0 helpful votes
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EXCELLENT EXPERIENCE!
November 11, 2023

I thoroughly enjoyed my customer service experience.

Date of experience: November 11, 2023
Indiana
1 review
0 helpful votes
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Great Job!
November 11, 2023

Quickly in and out, everything was very simple and well organized. The agent was clear, fast and nice. Valued both of our times accordingly.

Date of experience: November 11, 2023