On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I really appreciated the process, it was easy for me to do. The wait time wasn't bad at all, and the agent who helped me was nice and patient with me. I really appreciated their help!
Great way to verify and was contacted very fast. The representative was courteous, friendly, patient and kind. I would recommend this way to verify your ID if you are able to.
My experience was very good and it is very safe when accessing the page, thank you for your very good work with the page.
I don't know enough English to describe my experience
Very nice and simple to describe for people like don't know how this work, thank you.
Easy to navigate was done in 5 minutes or less. Took pictures of driver's license front and back.
Yes I like this app it's a good thing for me to have
I found this site super easy to use and very secure. I am not tech savvy and was able to understand the instructions.
Often elderly people are a bit nervous when attempting task online. Though most of us were the generation that began the online experience, we are a bit older now.
ID.me made their site streamlined, straight forward and easy to flow through.
This wasted a lot of my time and is unnecessary. It's that old saving about using a new technology just because you can.
Mi experiencia fue que se me hizo fácil pensar que era trabajos
Get the discount easily and quickly
Once you upload your documents, like ID picture, then just wait 1-2 minutes, you will be approved!
Exactly delivered all my questions was answered my time wasn't wasted and I'm get stuff in order for a financial future
ID.me makes verification through other sites extremely easy and takes the frustration of setting up accounts to log in.
Tried to get into my account showed that I was putting in the wrong email address and or password. Put a request in for a new password and they said I'm already entered into the account.
Fue muy buena la atención y rápida me gustó me gustó mucho la atención fue sactifactoria
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members