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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The use of ID.me for signing up for a discount with a local store was easy and fast. I had apprehensions about using ID.me because of my previous experience with trying to get my veteran's identification card (several years ago and hectic). Now I feel like I can go to ID.me without any hesitation. ID.me guides you easily through the process, and it fast.
Seem to be very difficult to use my cell phone. Maybe it's my age
There was an IRS matter I was aware of that needed to be resolved quickly and ID.me helped me get into my account and get the issue resolved for the next business day.
I never heard of ID.ME before I went to purchase a new vehicle and they said I needed an authorization number to prove I was a military veteran. I'm 78 years old and not real computer literate. I had to download a copy of my DD214 into the program. Never did anything like this before. Took about an hour to photo on my phone, then get phone attached to computer, then find the picture and get it to a place I could send it to ID.Me. I got a couple of messages that there was a code in my e-mail. I found that but don't believe I ever used it? Apparently everything worked because I did get the authorization number. I was totally lost to the point af turning down the discount. My lovely wife told me to keep trying and finely it worked.
Thought I had it done when I first signed up for New Jersey Unemployment turned out 30 days later I found out I did not have it right New Jersey Unemployment people are no help. Still don't know if I have ID me right? Bye-bye thank you.
It was hard for me because I don't know how to do this
Received notice from IRS about money owed without a lot of explanation why. Wanted to know more and ended up getting ID.me, which was a very easy/smoooth/safe process. Was then able to see the exact information I needed.
Quick and easy to use, 50 characters or words? Flat desk top and everything goes smoothly. 8 char.to go.
Each time you have to enter all information again and again
Was easy to sign up for ID.Me. Had to have this account for military purposes, Had completed the application and received my access within minutes.
My experience with this program was somewhat confusing. I advise anyone that uses this program to have all your documents ready and if you have problems do the video chat. It will help you and save a lot of time. The actual program is simple if you take your time and read the directions.
At first, it seemed confusing, but as I started answering the question and got all the documents I needed, the process moved along very easily.
My experience learning more about government accessing that other American should be learning today and this new world of ours
Every satisfying and understanding it's easy to get along with the staff I can't ask me tell somebody to shut up an account and go through the ID meeting to set up they account
Needed it right away. Found the process simple. Instructions were easy to follow. Only needed drivers license, phone and computer. Safety measures were strong and the process did not take long.
It's was wonderful! Ashlie was very polite, professional, someone give her a raise, fast and easy and straight to the point! You go girl! Oh and love her smile!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members