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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I used ID.me to get discounts as a nurse in stores and app like under-armour etc. today i was able to use it to get my IRS transcript very fast, easy and secure you know how hard it is to get IRS on phone, but with ID.ME you can access any of your information needed from IRS.
This experience was efficient and quick. My problem was resolved to my satisfaction.
I was surprised at the ease of instructions to follow to create the account and if I can do it, anyone can do it!
Gives a lot off support confidence, and help to understand what are you doing
It was great. I felt validated. My privacy and benefits as a tax paying citizen are secured! THANKS TO THE WHOLE ID ME STAFF. SINCERELY *** - ** - ****
I was able to access my account with no issues it was easy with the information that was provided
Easy login. All you need is normal ID information. I liked how well it linked with your smartphone to upload photos of the materials required for identification.
Using IDme is very easy. Directions are straightforward and the instructions are simple to follow. The security of the site gives me confidence that my information is secure. And I can access the site from wherever I might be.
I scanned the code on the IRS letter and followed the step by step directions and now I don't owe the IRS eleven dollars. Yay! Very easy.
When I was first asked to verify my identity with ID.me I felt intimidated because I didn't think I could understand it or how it worked. So, don't feel intimidated if you are ever asked to us ID.me.
I was able to get verified fast and secure so I could get to the information I was trying to open. They sent me a text and I had no problems with their site services
Profesional y eficiente, buen trato y atenciĆ³n, solo los tiempos de espera son muy largos
Outstanding service; over delivered but under promised.
Phone was answered promptly, time on hold was accurately assessed, person who assisted: knowledgeable, professional, courteous, and most importantly, when prompted---devoid of 5 extra minutes of "Mam", and a repetition of the the entire prior dialogue each time a question was asked.
To much crap just to set up and why would anyone want to get my information about me with crappy credit rating and no money in my bank account.
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members