On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
East and fast to troubleshoot on the application for security reason I had the MFA additional verification and since I change phone numbers I was not able to access but I was amazed how quickly it was to fix it
Debería ser más rápido para Cojer el desempleo tarda demasiado para uno empezar a cojer desempleo antes era más densillo
The portal was quite confusing on all he documents that I needed. It took me several tries to get the appropriate documents. The representative was amazing and was very helpful.
Instructions were easy to follow and complete in a timely fashion. Was not intimidated, being a novice, by the language or instructions. I also felt it was a safe and secure process.
See previously reported notes.
Great Job Everyone!
I needed easy access for various government sites (social security, IRS, DSS, etc.). IDme made this easy and I can get on these sites quicker and easier now.
Taking pics of my I.D took several tries before would accept
Is used to hurt people, they don't care how families are affected just for the request of this process.
My expectation in getting a secure identifier for government access to data was that eventually a unique pin-like identifier would be assigned me. The process at times seemed confusingly cyclical but eventually I understood and felt secure signin occurred.
I found this site to have simplified the process of obtaining my Tax information, easy to use, and provided results within minutes. I'm wondering where have they been all of the years that I spent frustrated because the information was not at all easy to obtain in previous years from the IRS directly on their website. In the past, after I was unable to get this information online from the IRS website, I'd have to figure out which office location would be the right location to visit, then wait on long lines juat to order a copy of my transcript, and have it sent by snail mail that took weeks to arrive.
Thanks to ID.ME I no longer have to wait, I received my information immediately and was able to print it out, save to my computer within minutes.
Easy to navigate. I was pleasantly pleased with the ease of navigating the system
It was very frustrating trying to log in with IDme. My broker was unsuccessful in trying to help me after 30 minutes. I tried twice and home and finally called and then had to log in through the Social Sec Admin and it still wasn't easy.
It was easy just read all the stuff and follow the directions.
Excellent Amazing fantastic I hope they get better and better excellent expert
Too cumbersome It's too troublesome. I need help from others to complete it.
Took maybe 10 minutes it was a simple smooth process. Much better then having to drive to a office wait in line. It was so easy very satisfied
Spent multiple days trying to sign in, but ID.me said no thanks.
At ninety have not kept up with the latest.
Also not as alert.
I am thankful for the opportunity to utilize the program as I created a situation to use it.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members