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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I didn't recognize any of my clear photos of my IDs.
Very time consuming to verify your identity. Could hardly hear I'd & me agent on my phone. Was not successful using my iPad.
Was easy simple and gave me more discounts I was qualified for
Finally a secured and a very, instructive, step by step process made it easy to follow, even for a 58 Year old man who has fallen behind with technology.
Overall good service very content the agent explained the instructions very well and was clear spoken and respectful
The agent was very forward patient and professional. Explained perfectly and guided me with all questions and what I needed
First time that I did and was satisfied on all verification on my identity
Tuvieron mucha pasiensia a pesar de mi mala red muchas gracias
The many layers of authenticity required to use this access service are not difficult and are explained well as you navigate through each one.
Very easy to enter information. The website seems secure and data entry was quick. Took much less time to verify my status as the wife of a military retiree than I expected.
For 2 days & hours & hours of my time I just want to update my name on my profile. For some reason it shows my email address. Your support tells me to go on my profile & update my name! There is no where to click! It only show you can click on update address… It is very frustrating that I cannot speak to a human being when I have filled our a support form 4 x's. You have to have an agent (no an AI useless bit) to help when your support does not & the website does not correlate/follow the instructions.plz get a human to help when all else fails!
Hard to get on. Taking hard to get answer. And ID Picture was hard.
With all of the identity theft today, if you ever need to login to a site or otherwise verify your identity, you want accuracy over speed and ease, but ID.me is all of those important factors. This looked like something the government might use.
The process was quick, efficient, and easy to complete. I am highly impressed.
It took me so long in getting a good background and light set-up before i complete my id me successfully
It took a few minutes to access my account but it was because the site is very secure. I am more than happy to take some time to make sure the account is secure.
Not for people who are not savvy. It was very hard to understand all that was told to me. After awhile I finally got it.
Facil y sencillo, muy eficaz el servicio, amable y educado el operador.
Very nice and professional. I was on hold for a long time. The video was clear and I was able to hear him
They warn it could take 5-10 minutes just to get logged in. They didn't lie. Way too much information required.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members