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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Ive got stuck many many times and I don't know who I am to ask for help.It will be better if they do it on the paper
The process was fast and easy without any hassle. I appreciate the security measures that were taken, made me feel comfortable with the process.
It is good to have information as to being able to go through life without too many bumps in the road, and being able to have the right path and go in the right direction, and to be knowledgeable about how our system works as a hole for all of us as constituents of this country
Good except for your id me picture of myself wouldn't verify my face. Which caused me to have to have a video chat with a rep. From edd.
Tried many times to open an account. System needs a complete do over. Even my accountant couldn't figure it out.
The customer service rep was very friendly and helpful.
El proceso de crear la cuenta es un poco engorroso, pero es importante mantener segura la informacion de los usuarios del sitio y asi evitar el fraude.
I'm very satisfied with the attention and service that I got from this agent. He was professional and efficient!
I'm now eligible tp receive a 10% discount on my cruise through NCL which will be about $3500. I'm happy to have my military service verified.
Instead of navigating a barrage of voicemail prompts it was nice to register online. The map shows how many steps completed & how much further to go. I was able to sign up quickly!
It was quick and easy. Make sure you have good internet connection and prepare your documents ahead of time. Follow the instructions and a referee of ID.me will assist you shortly.
I didn't recognize any of my clear photos of my IDs.
Very time consuming to verify your identity. Could hardly hear I'd & me agent on my phone. Was not successful using my iPad.
Was easy simple and gave me more discounts I was qualified for
Finally a secured and a very, instructive, step by step process made it easy to follow, even for a 58 Year old man who has fallen behind with technology.
Overall good service very content the agent explained the instructions very well and was clear spoken and respectful
The agent was very forward patient and professional. Explained perfectly and guided me with all questions and what I needed
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members