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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I first used id.me over 2 years ago to verify as a veteran. The last 2 months I've used it to identify and verify with the IRS the process seemed at first somewhat confusing and at times very nerve wracking. It was not until I reached out to support and completed a video chat did everything finally come together. Another reason I signed up was to be able to identify as a US citizen for working abroad.
When interacting with this service, my first sign should have came from the site not being able to verify me through my phone number. The second sign was the agent not accepting "to access the IRS website" as being a reason to verify me. Using this service is a requirement to access the IRS website. Lastly, the whole experience was for nothing because I am unable to access the IRS website without going to a IRS office and providing my id to prove my identity (error code 2004). For now, I would suggest paying the IRS by check until they can get rid of this data broker disguised as some kind of benevolent service.
Nice customer service. They will answer the call you will just wait and get ready all the required documents. Thank you
I was sent the link to sign in and within minutes I was accepted with my employment ID - it was amazing the discount I received from the company I was buying.
VERY EASY. DIRECTIONS ARE VERY EASY TO FOLLOW. FEEL THAT ALL YOUR PERSONAL INFORMATION IS PROTECTED AT ALL TIMES.
The process was very simple, very fast and accurate. I would use this process again.
The site quickly and effectively identified my credentials.
I was pondering weather or not to try the site, because of bad experiences in the past of slow sites and getting angry. ID.me was very easy and fast. I was completely happy with my experience
Quiero obtener la declaraciones del 19 y el 20 para saber cuántas cuotas tengo
It is a very easy and secure application. It is a very easy and secure application. It makes access to our accounts much easier and provides us with security.
.All directions are easy to follow...direct and to the point.
So easy and secure to use. Wish I had used it before now. Highly recommend it.
Un momento agradable atendida por una Profesional que en ningun momento me hizo sentir descriminada.
This is by far the most convenient way to get verified. Once you follow the instructions and provide the necessary credentials, the rest is a walk in the future. So go ahead and get verified! Great way to capitalize on military discounts as well. Just go to any store websites and link with their Military discount programs. (Lowe's, Reebok, etc)
Needed Veteran verification for cruise discount.
ID.ME was quick and easy. Highly recommend!
Enrollment was fast and easy. I was verified in less than a minute.
I groan every time I come across a service that requires I use ID.me. I usually have to take the selfie over and over; it's never quick and easy. This time I ended up in a loop that kept sending me back to the website homepage; I never completed the task for which I was visiting the site.
The phone wait takes well into forever - even when you are organized and have all your docs and know how to use your Smart Phone. The process itself isn't difficult but slow is a polite way to describe it. I sold a house and bought another one last year when I retired and downsized. All offers and closing docs were done with a smart phone (except a few sales docs that had to be notarized) and 100% of both transactions put together took less than half the time and were less confusing.
That said if you wait them out and actually get to the video chat, the person on the other end of the line is very clear and efficient and courteous.
The process took somehow longer, but I can vouch it is impossible or super hard to cheat this system.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members