On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was my first time using ID.ME and I'm not very computer or smartphone savvy. The website is fairly easy to navigate even for someone like me.
Everything was easy to follow and when I got to a place where I needed help, there was no hesitation of trying to get me to push another number just to go in circles. Not this time! Pleasant experience!
It was easy to manoeuvre through the site. And seeing all the discounts that I'm able to save with
The agent that took care of me. She was very sweet, kind, professional and well knowledgeable. She made everything go smooth and easy because she knew her job. I thank her for that and I thank you for hiring an agents like that. God bless. Sincerely, JM
My experience was honestly exhilarating and a relief due to the ease of use, secure server, and the feeling of dignified importance as I pursue a career within this particular sector of governance.
This website, and the fact that they monitor your electronic footprint(s) in accordance with government law, made me just a bit more clandestine and confident with divulging such pertinent information.
I HAVE USED ID.ME A FEW TIMES AND I LOVE THE EASE OF USE AND THE OVERALL EXPERIENCE OF MAKING PROVING WHO YOU ARE EASIER.
Id.me is simple and easy to understand and use, I highly recommend.
Very user friendly, easy to get verified, fast, and it looks like they have a lot of good deals.
Seems secure but time consuming.would help other users as they decide to verify their identity with ID.me.
Simple and uncomplicated. My rep, Ms Sandra is knowledgeable, skillful, and patient.
I did not have a problem. Read and follow the directions one step at a time.
Andrew helped me to finish access into my account I really appreciate him he was so helpful
Easy, fast, hassle free, which is very important to society
Very easy and quickly am so grateful thanks you so much am very happy about what I saw especially the video call l like the way it was going thanks
Great, however experience question asked more than once, also should require less then 50 characters to answer this portion of review.
I was directed to the website while doing some online shopping and was very surprised by how thoroughly everything was explained and how quickly it was to complete. It saved me some money which is important to me heading into the holiday season! Thanks so much!
I chose the Interview option and was pleased about the experience. The overall process went smoothly, quickly and the interview attendant was patient and kind.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members