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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Took three of us over 30 mins. Two phones and my granddaughter's hand computer to comply. Not for old vets. Its much easier to get into my bank acct. I wont attempt it again. Whoever built it should be fired.
It took me over two weeks to upload documents that were accepted. The process was frustrating, and I often wanted to give up. I have been a recipient of this program, and there's no reason for me to have to go through all those hoops in order to reapply.
It is simple, for a first time. By using it, it will make it simpler.
I'm not one for giving good reviews but this was in depth which makes me feel good.
Fastest way to get information on account information is accessible
Buena atencion para mi. Pude. Acer loque buscaba espero bolver a regresar de nuevo aqui
I used ID.me to access my own vital information on a Government website which I was assured was secure and safe. Felt good using ID.me
Very Easy to use. Helped me apply for my Social Security Benefits.
It took you through a lot of unnecessary steps especially for an older person or for someone with no computer skills.
It took only a few minutes to complete, return was almost immediate
Dissatisfied with gaining access to SSI after going through the face recognition process. Tried to then login and the system took me back to obtaining a verification code. Vicious cycle!
Demasiado de muchas preguntas que son relacionadas un con la otra
My experience was awesome, my agent was helpful, patient, and informative.
Very, very frustrating. I almost gave up when they told me to go to a well lite area for a selfie! Avoid if you can.
Easy to make changes, fast page changes. Makes access much faster.
Easy process and fast, Great job ID.me, will recommend to others and hope they take advantage of this.
Don't be afraid to utilize ID.me. The hardest part was reaching for my government picture ID.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members