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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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My experience was not that bad. It seems like a lot to do,but if you have someone to show you the steps, IDme thing was actually helpful
My experience was simple easy and secure. I found that the system worked well!
It was quite a challenge initially to create an account. In the end, I was able to figure it out and was able to accomplish the things I needed to do. Thank you.
Awesome it was easy. I was very satisfied With your services.
Easier than I thought
I fund our instructions extremely difficult to understand and to follow.
I had to review and reinstall my lease and we easily used idme for both proof of id & my Social Security income
It's was my first time doing it i hope next time he will be more comfortable
There are a lot of steps to be taken in order to obtain this secure verification and I am confident no one can log in as me.
Used it as confirmation for a professional person discount. Had to reset my password, but that was also pretty fast
Easy to use and understand,I was able to do it all in good amount of time
Creating an IRS login account was a first for me. A photo ID had to be confirmed by facial-scanning technology. I would have liked a confirmation from the IRS that my data and image would be secure and protected from hackers and misuse.
I was confused on how to change my email address and password. They made it easy to unlock my account! So I could start processing my unemployment!
My experience was one of the most frustrating that I've ever been through. It took over a week to get a live agent, and the system is horribly designed. Terrible experience. Do anything you can to avoid using it
Mi experiencia fue muy rápida, ojalá y todo se resolviera así sin mucha trabas
I am offended at the degree of intrusion into privacy just to access the IRS for a payment plan. If someone wants to impersonate me to pay my taxes- LET THEM. User name and password is all that was necessary. That this is a civilian vendor is another affront. The extremely long 'privacy notice' and 'terms of use' is ridiculous. The disclosure of my information to vague "third party partners" is definitely concerning to me. Big Brother and 1984 is definitely here!
Took me all of about 5 minutes to sign up. Since I am a 41 year LEO I was a little hesitant to provide my SSN put then I thought, I trust Primary Arms and went ahead and moved forward, so for no issues at all and substantial savings!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members