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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I am a 71 year old retired male who lives alone in a rural area of the Rocky Mountains. I have tremors which makes taking a quality picture of the documents ID.me required was nearly impossible. I tried taking different photos daily for almost 2 weeks and had no luck. Contacting and talking to a real person is impossible. I finally built a platform that allowed me to take photos that were finally verifiable only to find that I would have to endure a video chat. I waited online for 20 minutes to begin the video chat that at the end the representative told me I would receive 2 emails. As of yet, I am still waiting for the emails. I am so disgusted with ID.me that I will be contacting my elected state representatives to voice my discontent and discuss the monopoly ID.me has to accessing the IRS.gov website. It is my hope I never have to endure ID.me or use it for access to government entities again!
Great. Was fast and easy and the gentleman was nice and helpful.
I want to know if I need to do anything else? My experience was good. I got everything done I guess if not please contact me.
It was a major pain in the butt took me 2 days to verify my identity when I finally did get it to work
The directions used to create an account and sign were user friendly,
Very good. The agent was very friendly and made the experience very easy.
I was dreading doing this at first bc I thought it was gonna be difficult but when I started I was excited to move to the next part and when I finished I thought how simple and easy that was thank you so much!
Thorough, after 2 weeks of stress, I was so relieved to speak face to face with a wonderful human (agent) and she got me verified, a huge weight was lifted. Thank you again
Fast & easy! Very friendly & patient. The lady was so patient with me getting my ID right on the camera. I highly recommend.
Logging on was the easy part, but everything is live so you have to know how to use your phone camera, have your IDs ready, have your tax forms ready, have your legal notice and be able to navigate through multiple authentications including your cell phone, your landline, your email and enter all the data required in multiple modes. I know many seniors who are not tech savvy will have trouble.
I love it, it's really nice n helpful all people should know about this app and use of it and should understand the importance of this app.
The web sight doesn't allow you to complete the verification process. However not before they get all off your really personal information. I am worried they're stealing my identity and are a malicious sight. Beware!
Bi Lingual customer service help me find a place unemployment
It was okay it was easy the lady was very helpful n the process was very easy
It's a complete waste of time waiting for answers you'll never receive cuz you're put on hold for hours on end and can't get a hold of anybody that has a pulse
Good, it was easy to use in the person I had was nice to me. She asked all questions very slowly. I would recommend this to my grandchildren as well.
It's was great and I will be using this all the time
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members