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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I'm not a fan of the collection of biometrics. I don't have it set up on my phone for a reason. It's intrusive and I don't feel confident that all my personal information is kept secure and private electronically. Nothing is completely secure in this day and age.
Cybersecurity should be everyone's concern, especially when protecting personally identifiable information (PII). It certainly is mine and the various steps needed to be sure I am me, and who I say I am, gives me that confidence when logging into governmental agencies.
With the process of ID.me, it was simple and felt very safe. Thank you.
It works well enough. I doubt the company will successfully keep my provided data from eventually landing on some hacker dump site which is a tragedy of capitalism and some combination of inept security people and inept business people.
It took and my family two days to go through the process of identity verification and it finally was rejected
It's very easy to do ID me I recommend my friend when they apply Edd that need to do ID me because very easy
It took several tries to get the video photo to compare with my driver license
Looks like the news is true that ID.me has improved in significant ways. On the night before the annual tax deadline, the time I often spend dreading a login through ID.me was reduced from about 10 to under 5 minutes.
While getting the documents uploaded was easy enough, there were some compatibility issues with completing the self-service process on an android device. I had to use a video agent to complete to process.
Dealing with the video agent was frustrating to say the least, their condescending, accusatory attitude made getting through the a last portion a real test of patience.
If these video agents are an example of the types of people working at ID.me, I don't have much confidence they will keep the document information they collected secure and be surprised the were leaked on a data breach in the future.
This whole experience was a joke. I shouldn't have to identify myself, since I was born in this country. The process did not work for weeks. Video would never load to take my "selfie". When it finally did, it took a long time to load. The whole process is NOT an accurate way to identify someone. Anyone could have posted a "video" and say they are someone else. Funny, how this review asks that I'm not a robot
I have set up my ID me account amd sign in IRS account with it, got good help from the site.
Very satisfied
Time counter doesn't work
Never an agent available
Waiting for hours and hours just to be dropped
This company is garbage
I got a great experience with using ID. Me at this time.
I was freaking out about not putting the right phone number to click the link for verification and deluna saved the day!
I have to first names, I have always use my second name, all my documents have shown that for all of my life, until recently when the drivers licenses allow full name (Two first names and two last names). Now this has become a problem, because the system expects the very first name, although it's never used. I entered the second name as my first name, now the system shows two first name (which are the same). I tried to correct it, but it doesn't allow me. I tired calling for help making this correction, no answers on the phone. I submitted a request to have this corrected, it was denied without explanation. I simply dislike this service.
It was very convenient to protect my identity so thanks for the help
It was cool and secure to protect my identity. Thanks for the help
Great job instruction easy to follow, it's a little time consuming, what's important it to have all your ID available before the starting process.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members