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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Terrible. Took hours to figure out what to do. The message, "Unable to complete your request. Please try again," didn't tell you what to do if you tried again and kept getting the same message. It was hours of a run around. And now I'm not even sure if this is secure. Terrible experience!
The application asked me to take a picture of my license, yet their camera only faced my direction. So I therefore could not take a picture of my license
They'll have your back too. ID.me is absolutely great. Your best interests are respected and protected. The Security has many optional layers... which is a Big Deal.
I Definitely recommend it's use. I'm only too happy to promote it's use.
Mi experiencia con ID.me fue buena y me sentí segura al compartir mis documentos
Horrible. Too many words and pages before signing into UI
I've lost access to this account too many times to count.
This time was the fastest between the emails I have for authentication and the phone numbers I was able to change and update.
Within minutes I was in instead of being frustrated and giving up.
Now that I have access again it's time to request, collect and update my VA benefits
Very fast, accurate, and easy to use. Got my discount right away.
Very courteous and professional video conference. Lady was very precise. Made me feel at ease.
Very nice understanding people I would recommend it to anyone who wants to learn more about
Every step was quickly done and the results were great.
Would not accept any of my documentation for my position even though what I provided was on the approved document list and had all the required information.
I tried many times to access and complete account still have the same problem
The end account had locked and I can't connect with any agent to unlock account
Before you go ahead and submit all your private info on the web to set this up, be aware that if your DL does not perfectly match your social security name, you are wasting your time and putting your personal information... SSN, DL photos, personal video/photos. For no reason. You'll get an error message and not be able to use ID.ME.
I have a new phone number and tried to access the account. I forgot the password and can't recover. I wasted too much time on this service already.
ID.me service is very poor. It is poor like homeless people have no food to eat.
Sorry to say that, but it is true.
Forgot how to use the app but I am back on track now!
I went to buy at ADIDAS store and I asked if I can use my id me? They showed me an IQ scammer and reactive my id me very fast and easy way, very helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members