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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The procedure was simple, expedient, and satisfying. They have set a high standard, ergo, I will use as a benchmark to gauge other sites for what is possible.
ID was easy for a senior my age because I'm not computer savvy! But the Agent was very warm and friendly. And very helpful
Thank you!
I got my ID.me account setup and verified yesterday and now today it's temporarily suspended
I've been with them for quite a while, have not had to use them in a while and forgot my password promptly got my password from them, reverified my military service and was done in minutes seconds even
Frustrating, maddening waste of time. I would rate it with 0 stars if that were possible. I am just waiting to have my personal info stolen or be hacked due their technical incompetence.
Hello Angry C. Thank you for sharing your feedback, I do apologize for the frustration this has caused. If you still need assistance or have any questions about how your information is kept secure with ID.me please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will be happy to assist. — ID.me
Still wasn't able to link back over to Florida commerce which I'm having an issue with because of two different linked email accounts, but other than that everyone did great with their job and thank you
I am very happy for the ingenuity of the ID.me team in its innovative way of helping me verify my identity and for enabling me to submit my documents to VA.
The steps were easy and very helpful.
I am grateful for discovering this very creative tool!
Easy steps Nice experience,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Complete fiasco. If ID verification were their primary business, instead of pushing fake product/service discounts, they would already be out of business. Their bots must be made by Mattel for all the good they are. Someone in the VA must be funding a lakeside cabin for retirement. Its the only possible reason this company is still a government vendor.
Hello E Y. I appreciate you bringing this issue to my attention, I do apologize for the frustration caused. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
My whole experience for everything was done very pleasant, will say off to another topic for those who keeps lashing on out towards about my daily life having troublesome to a lot of people who are the complete different ethnicity. Convincing others about me "ruining something" instead of me doing something about that problem. One of the answers is that are jealousy to many who are not older people who goes after those who are younger who are not so called "$#*!ed" which means it will not fix it what they're all doing is completely wrongful. Knowingly is way worse than what they think are just plain out stupid for doing so.
Awful thanks to all the support I am worse off now than before would have driven to the IRS had I known what a cluster $#*! Idme is
Hello Richard. I appreciate you bringing this issue to my attention, I'm sorry to hear about the frustration caused while verifying for the IRS. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
I can follow the instructions easily, any problem to scan documents
I wanted to set up a payment plan for my unpaid taxes. When I went on IRS.gov, it had me create an account with ID.me. The process was a little tedious, but easy to follow along.
My experience with I d me was great I got through it with guidance and steps through the whole process which is what helped me complete it
I don't understand why the submitted documents were constantly called invalid even though they are bona fide authentic. It took no less than 100 times over three months before being accepted by ID.me. This was an unpleasant journey.
Hello Kang. I appreciate you bringing this issue to my attention. I'm sorry to hear you were having difficulty getting your document accepted. If you still need assistance of would like to share any additional feedback on your experience please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will be happy to assist. — ID.me
Easy and simple straight to the point the navigation was broken down well enough to understand and manage
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Curtis. Please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your account access issue. —ID.me