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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Horrible the first agent Tomb was a prick he only made me more frustrated cars about how he felt other the experience I was going through
Incredibly bad experience with a barely functional product that's extremely slow, confusing, difficult, frustrating and long. No response from customer service. No help docs. No workarounds.
Hello Philip. I appreciate you bringing this issue to my attention. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Buena,satisfactoria, confiable y segura y recomendable para personas que quieran utilizar el método
Had to wait on line for quite a while but it was worth how smooth my transaction took place
Chat Bot Roy is very limited in helping and can only answer questions it allows you to ask. If you have another question, you must search pages of information to find an answer on your own. ID.me has a monopoly and is not compelled to provide customer service or phone assistance. The government in its wisdom is now forcing every social security recipient go to ID.me. Good Luck!
Hello Robert. Thank you for sharing your feedback, I do apologize for the frustration that you experienced working with the chatbot. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Pará mi fue una excelente experiencia que fue de gran utilidad
It was so easy to set up my ID.me user account. Up loading my id was easy as well. They are a trusted site to use that uses high security standards.
Gratefully, is my first time to do that but I'm so happy and comfortable
Easy to manage and able to finish with no problem. Questions and information needed was easy to provide. Will definitely use this again
My experience setting up my account, entering information and uploading documents went very smoothly. A very straightforward process. Thank you for making it so easy!
After giving my information and a picture of my identification, there was a short wait and a video call with a very polite and patient lady for confirmation, and that was it. Everything went very smoothly.
Good overall slower verification process, however agent was able to help me making it much easier and faster. Would highly recommend in the future.
I used ID.me for the first time on a website offering a discount to military members, families and Veterans. It was extremely easy to use, input information and verification was less than two minutes start to finish. Instantly I received the offered discount which made my shopping experience much more enjoyable and saved quite a bit.
Thanks ID.me for making the transaction painless!
The website itself is terrible. It lacks info about why your stuff isn't working and lacks ways to speak with someone directly. It held on to my old id from the last time I tried this 4 yrs ago and didn't give any option to remove it let alone know it was even there. That caused my new id to not upload. I FINALLY after days of trying the same thing over and over- it gave me a link to speak to someone live. I had to get a manager because the agent wouldn't look at my document like they are supposed to and just kept saying it's expired ma'am. The manager fixed the issue and deleted my old one, supposedly, however this time it wanted me to provide a copy of said expired license. Who even has that after 4 yrs? Luckily I did by some miracle because at that point in the system, if I didn't have it I wasn't getting any further with no way to get a live person on the line. The agents were all great aside from the first lady. Maybe she was having a bad day idk but the system itself it's absolutely terrible.
Hello Ashley. I appreciate you bringing this feedback to my attention. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
If your looking for easy access once or if your identity didn't get verified and you enjoy sitting on a phone call for a half hour only to get disconnected. This is your cup of tea!
Hello Dion. I’m sorry to hear that you experienced a high wait time. You can make an appointment to meet with a video chat agent to assist with your verification during a time that works for you. If you need help making an appointment, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will be happy to assist you. — ID.me
Overall very easy and effective. I had no problem accessing the sites I needed using ID me
The procedure was simple, expedient, and satisfying. They have set a high standard, ergo, I will use as a benchmark to gauge other sites for what is possible.
ID was easy for a senior my age because I'm not computer savvy! But the Agent was very warm and friendly. And very helpful
Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jerry. Thank you for your feedback, I apologize for the frustation. If you need assistance or would like to share additional information to allow us to look further into your experience, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me