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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Prompt professional quick overall great experience
You can do better when you shop around! Forget the 250 chars!
I had to renew my student discount for my Verizon Wireless account and it was super easy to create an account and get it renewed so I can continue to get my student discount.
Easy safe online verification step by step instructions was able to access my sos security account great experience
Had been required to use Id.me for another purpose but when I lost my job it worked for applying for unemployment. Very grateful.
This service was easy to use, clear instructions and fast results.i do recommend.
Why do I need to complete this for a Verizon discount?
Hello. If you still need assistance with why you need to complete verification for Verizon please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will be happy to assist you further. — ID.me
To describe my experience. It was worth it. An Agent Verify That I Was The Person, According To My Front And Back Of Driver's License
Stressful trying to figure out how to complete,verifying my identity, with TWC,so that I can receive the benefits that I applied for, now I hope I can get things back on track. Thanks for helping me sercere my identity with ID me
It was easy to set up the account and it was easy to verify it was me.
Deben hacer el procedimiento un poco mas facil para personas de la tercera edad, no todos tenemos quien nos ayude.
Hola Maria. Gracias por informarnos de esta situación, me disculpo por la frustración. Si aún necesita ayuda, visite https://help.id.me/hc/en-us/p/contact_support para crear un ticket — ID.me
Horrible the first agent Tomb was a prick he only made me more frustrated cars about how he felt other the experience I was going through
Hello Jerry. Thank you for your feedback, I apologize for the frustation. If you need assistance or would like to share additional information to allow us to look further into your experience, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Incredibly bad experience with a barely functional product that's extremely slow, confusing, difficult, frustrating and long. No response from customer service. No help docs. No workarounds.
Hello Philip. I appreciate you bringing this issue to my attention. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Buena,satisfactoria, confiable y segura y recomendable para personas que quieran utilizar el método
Had to wait on line for quite a while but it was worth how smooth my transaction took place
Chat Bot Roy is very limited in helping and can only answer questions it allows you to ask. If you have another question, you must search pages of information to find an answer on your own. ID.me has a monopoly and is not compelled to provide customer service or phone assistance. The government in its wisdom is now forcing every social security recipient go to ID.me. Good Luck!
Hello Robert. Thank you for sharing your feedback, I do apologize for the frustration that you experienced working with the chatbot. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
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Hello Michael. Thank you for your feedback, I'm sorry to hear you were disappointed in the discounts offered. To find more information about what discounts ID.me offers visit https://help.id.me/hc/en-us/categories/9253615410199-Discounts?utm_source=hc&utm_medium=homepage&utm_campaign=top&utm_content=discount. If you need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me