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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Florida
1 review
0 helpful votes
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Lost! Lost!
December 12, 2025

2 hrs at career source, is not unemployment office's help! They are not in the business to assist the unemployed. Almost diabolical!

Date of experience: December 1, 2025
Pennsylvania
1 review
0 helpful votes
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Very good experiences with this
December 12, 2025

Once you go through the steps of setting your id me account up. You'll love how easy and safe it is to use. Also trust in knowing your safe by using this before going in doing taxes or getting what you need from social security or anything government.

Date of experience: December 1, 2025
Georgia
1 review
0 helpful votes
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Overall when you lose your or forget any of your passwords or and then trying to get your affiliation back is difficult that's my opinion

Date of experience: December 1, 2025
Florida
1 review
0 helpful votes
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High tech & secure!
December 11, 2025

An adventure, skill set of logging into websites and services and uploading documents. It was very easy and first time that I've had my face scanned and compared to the idea I uploaded which I think was just fantastic and super easy.

Date of experience: November 29, 2025
Virginia
1 review
0 helpful votes
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Linguistic
December 11, 2025

Recently, during Thanksgiving I lost job and I was badly apply unemployment VEC agency, I could not able to log on or get access to VEC, ID me helped right away.

Date of experience: December 1, 2025
Virginia
2 reviews
2 helpful votes
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Benefits of ID.me
December 11, 2025

ID-me is secure and easy to use once you take the time to sign up. It makes accessing a range of benefits easy and secure. And it saves a lot of headache from having to create an account for each government agency.

Date of experience: December 1, 2025
Macao
1 review
0 helpful votes
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Beware of the site you wish to use
December 11, 2025

I mistakenly thought ID.me was a stopgap in third party scam services, attaching themselves to official government sites, in order to dupe people into thinking they are dealing with a service vetted through the government and /or ID.me. When I saw that I could be verified through them I thought it was a legit service. I was wrong.

Date of experience: December 1, 2025
Texas
1 review
0 helpful votes
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Waste of time
December 11, 2025

Entered all my information and got into the useless government website designed by morons, and meant to keep you separated from the benefits you have earned

Date of experience: December 1, 2025
Idaho
1 review
0 helpful votes
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Tell you what I think my information should be safe. Since I can't get into the application.
Can't get into my account getting extremely frustrated.!

Date of experience: December 1, 2025
Bahamas
1 review
0 helpful votes
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Frustrating amount of time and having to upload photo of both sides of drivers license 2 times to sign in. I wasn't sure this was a legitimate website with amount of information requested.

Date of experience: November 29, 2025
California
1 review
0 helpful votes
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Gracias por todo
December 11, 2025

Gracias por todo y por servicio que me dieron todo a su tiempo

Date of experience: December 1, 2025
Nevada
1 review
0 helpful votes
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Excellent Support
December 11, 2025

Calm, clear, and proactive—solving problems quickly, anticipating needs, communicating smoothly, and making people feel understood, valued, and confident

Date of experience: December 1, 2025
Ohio
1 review
0 helpful votes
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Signing up with ID.me
December 11, 2025

I was hesitant to begin the process at first, because I had privacy and security concerns. The process was simple and I was able to complete it without issues. I will use it at every opportunity as it makes it easier than trying to remember several different passwords for different agencies.

Date of experience: December 1, 2025
California
1 review
0 helpful votes
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Unsatisfied!
December 11, 2025

Very hard to login. I am a disabled and can't comprehend your system. I takes so long to login.
Please remove my ID from your system.
I'll try other ways to contact the VA.
Thank you.

Date of experience: December 1, 2025
California
1 review
0 helpful votes
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Registro de vacunacion
December 11, 2025

Excelente y eficiente esta dentro de los terminos de expera establecidos

Date of experience: December 1, 2025
Texas
1 review
0 helpful votes
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Challenging process
December 11, 2025

There were a number of steps to verify my identity (and then verify my verification!), with several back and forth requirements to enter information and upload documents, including returning to prior instructions and/or browsers/devices.

Date of experience: November 30, 2025
Washington
1 review
0 helpful votes
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Trustworthy
December 11, 2025

As a veteran this has really saved me time and frustration when my ID needs to be verified. In this day and age of scammers this service is vital to me.

Date of experience: December 1, 2025
Maine
1 review
0 helpful votes
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Identity Thieves
December 11, 2025

Company harvests biometric data as a condition to access basic online services for SSA and taxes. Then sells consumer information to other companies without opt-out. Even before they are hacked and our information and ID pictures are stolen, they're withholding access to basic government services without allowing them to sell our information to spammers. This means that they are not a nice company.

Date of experience: November 26, 2025
Iowa
1 review
0 helpful votes
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One extra instruction
December 11, 2025

After using your phone to take a photo of your drivers license and video clip, go back to your computer to finish the application process.

Date of experience: December 1, 2025
Ohio
1 review
0 helpful votes
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Hasn't the trump administration already allowed a third party access to our info? How much more/how many more people get to have all our info?

Date of experience: December 1, 2025