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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The site is ok once you're able to figure how to navigate it but it's quite frustrating when having to submit your documents or certain documents and once you've uploaded their site still has no clue as to who you are then your prompted to to a video chat for additional verification which makes no sense. Why offer one way just to be informed you need to do it another way. That's my only issue with the site.
Explained in my answers! This is what I'm talking about way to much to answer!
Hello Tammy. Thank you for providing feedback. If there is anything further we can assist with, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Given all the information to troubleshoot, problem solved reset this and that I got nowhere. Forced over and over to do a video call. Ridiculous.
Hello R.W. Thank you for providing your feedback, I do apologize for the frustration of having to do a video call. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
EACH TIME I TRYED, TO SET UP WHEN I GOT TO THE PART WHERE I NEEDED TO ENTER MY CODE FROM THE TEXT ON PHONE THE PROGRAM WOULD LOCK UP CAUSE ME TO REBOOT
Hello Raymond. I appreciate you bringing this issue to my attention, I apologize for the issue you are encountering with entering the code. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Hi
I'm a visually impaired(low vision) user of the Trademark website because I am a new Singer/Artist Trademark my Logo(Musi.c Coming Soon- Please Listen and Enjoy- Being visullay impaired I was concerned But the Registration and Upload process is easy took minutes to do and I was dons
Hello Marcus.Thank you for providing your feedback. If you require any further assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
ID me makes life easier when trying to get information from government agencies
So fast to use the id.me and make a payment easily to access in your account
I'm not a good electronics person and I mean phones included I get overwhelmed when I have to go to different websites and put in information but the ID me process seemed 100% legit the way they explain things and did things made me feel safe
I am not very technologically proficient so trying to understand the directions and how to use either a phone or scanner is hard. It is best to have someone who knows computers or uploading to websites handy to help
Hello Stephanie. Thank you for your feedback. If you need further assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
The instructions were easy to understand and the whole process was quick.
Didn't know the retailer I was purchasing from offered a veterans discount. ID.me made it quick and easy to verify my status & use the discount toward my purchase.
You need a computer plus cell phone to complete. Plan on carving out at least 4 hours for this cumbersome process. For me it's not worth the money but CA forces you to do this.
Hello Todd. Thank you for your feedback, I do apologize that you found this process to be cumbersome. If you need additional assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
All categories can simply be accessed by going to "My wallet" except Medical Provider. There's instructions to go into the shop to enter the screen for Medical provider, but I followed the instructions and the verification screen never showed up. I still have been unable to verify. I emailed support and the same answer was given over and over, despite explaining and sending screen shots that their instructions weren't working. No resolution and no further help given. Why is the Medical provider screen hidden unlike all the others?
Hello Amber. Thank you for providing detailed feedback on the issue you encountered with verifying as a medical provider. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a new ticket and one of our support agents will be able to assist with troubleshooting this issue further. — ID.me
Much easier this way than trying to do this through an email exchange or at an office somewhere.
Sailing items off the shelves and helping other pick out there outfits
Easy and quick service the are available for nice and the agents are very helpful
I was able to access my info and with my busy schedule time is of the essence
I was trying to use ID.me to log in to the VA.gov. When, I was trying to log in, it asked me to send a copy of my Drivers License so they could verify that I was Alan Ricketts. I was asked to send a copy of my Drivers License. I took a picture of my License and saw that a copy of the License was in the my Gallery. When I clicked on software that said take a picture, it took me to my gallery, however all of the pictures were over 6 months old. It would not let me see any of the recent pictures. I tried several times and it just kept giving me the same problem over and over. I finally gave up for the day.
The next day, I talked with 4 other veterans seeking help. None of them could figure out why I was having this problem. I couple hours later, one of then mentioned trying to use a SCREEN SHOT of my Driver's License. That worked. After taking a Screen Shot, a copy of my Driver's License showed up in my Photo Gallery. Which allowed me to send a copy to the VA for verification.
Hello MSgt Alan.Thank you for your service and for providing feedback. I am sorry to hear that you experienced issues with the verification process. If you need any further assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. —X, ID.me
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Luis. Thank you for your feedback, I apologize for the confusion this caused. If you need additional assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me