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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Clear and detailed it was easy to comprehend for a layman!
Very nice experience... Easy access. Downloading the ID was very easy no complications
It's awesome! It's so easy to understand what's going on and make sure you understand what are you doing.
ID. Me has simplified my login experience to be hassle free and I can safely say my personal information has been safeguarded till this day.
I learned to hate this app. I learned to hate the ID.me system.
Multiple times, when attempting to upload images of the document the app made me resume document uploads at the first document.
The last document I had to upload was my voter registration card. The system rejected the uploaded image because it didn't match my address.
I can understand that because my registration card didn't show my zip code (although all other address details matched my Driver's license)
The problem is that a TX voter registration card doesn't show a zip code in the yellow area where all of the other details are shown. Finally after a few week passed I resumed my attempt to authenticate myself I was successful after only uploading an image of my driver's license. The app never requested another upload of my voter registration card! I have no idea what changed.
Too much run around. Had to provide documents that I don't keep.
Hello Justin. I appreciate you bringing this issue to my attention, I am sorry to hear this was a frustrating experience for you. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
How do I get id.me to stop using my landline for phone
Notifications? I want to use my cell phone instead so I
Don't have to wake up my 89 year old mother every 2
Seconds just to use the IRS. I don't want a Virtual Agent
To respond to me either. The site accepted my cell
Phone and texted me, and then the site suddenly said it
Couldn't verify me and wanted an alternate number too.
After uploading my driver's license, the site said it
Couldn't accept that and wanted a video call. Then after
The video call started on my phone the agent called my
Landline to talk to me, even though I could see him just
Fine on my cell phone, then he wanted me to install
Zoom for Business to talk to me.
Hello Ned. I appreciate you bringing this issue to my attention. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to assist with updating your phone number to no longer notify your home phone. — ID.me
ID.me is a tool that allows secure and fast communication with participating entities by first verifying identity. After verifying my identity, which you do have to pay close attention to the steps, was able to upload the requested documents and the issue was closed a few days later! If I had to do the same thing by mail it would have taken much longer. Also it is increasing hard to find a fax service and I don't trust the security of private fax services. So glad the entity that was assisting me uses ID.me.
I do not care to leave a review. I do not have anything to share. Thanks for the offer.
My experience was delightful and easy and the person that I spoke with was very friendly
It was great experience, very easy steps, highly recommended
My experience and access to having something important right on my phone is awesome and a stress relief for me.
Well, now that I am applying to this program, I know that it will be very useful and will help me to be with my family and my baby who has just been born.
I have tried multiple times to make an account so I can pay the IRS but it fails every single time after I complete all the steps
Hello Gloria. I appreciate you bringing this issue to my attention. I'm sorry to hear that you are encountering and issue with completing the steps to access the IRS. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
The process was quick and easy. The customer service was great.
The site is ok once you're able to figure how to navigate it but it's quite frustrating when having to submit your documents or certain documents and once you've uploaded their site still has no clue as to who you are then your prompted to to a video chat for additional verification which makes no sense. Why offer one way just to be informed you need to do it another way. That's my only issue with the site.
Hello Luis. Thank you for your feedback, I apologize for the confusion this caused. If you need additional assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
Explained in my answers! This is what I'm talking about way to much to answer!
Hello Tammy. Thank you for providing feedback. If there is anything further we can assist with, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John. Thank you for providing your feedback to allow us to look into this experience. If you need further assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me