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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,444
value
1,176
shipping
637
returns
628
quality
1,153
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New Jersey
1 review
3 helpful votes
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Big Brother has arrived!
November 6, 2024

Look, I understand the need for identity verification. But is it really necessary to do "video selfies" now? Not only is this process annoying - with strobing, seizure-inducing background colors, it doesn't even work on a desktop. What's next, DNA verification? Ocular scans? Blood samples? I hate this, and I hope to god I never have to use it again.

Date of experience: October 27, 2024
Oklahoma
1 review
0 helpful votes
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I had to have help with getting the ID.ME Even this survey is giving me problems.

Date of experience: October 27, 2024
Iowa
1 review
0 helpful votes
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See above statement. If everything isn't perfect, you will have to reverify your address, oh, there's a SPACE in your name? Start over unless you want to wait for a live representative to prove you're real. That's after you have all the papers that are up to date to verify that you can verify verified

Date of experience: October 27, 2024
New York
1 review
0 helpful votes
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ID me ease
November 6, 2024

Process was easy to navigate and secure. The instructions were laid out in a way not to get confused. Would definitely used again.

Date of experience: October 27, 2024
France
1 review
0 helpful votes
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First Time
November 6, 2024

General the registration process was not complicate, but you need read all very carefully and be pay attention on the nuance of language.

Date of experience: October 27, 2024
Colorado
1 review
0 helpful votes
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This is Really Help me!
November 6, 2024

They have a lot of authentication you have to go through but once it's all done it's worth it,. Not to mention it's the future it will be the requirement in the beginning of next year,. I will admit I was frustrated at the beginning of the signing in process but the team they have were their to help and got me squared away,.

Date of experience: October 27, 2024
South Carolina
1 review
0 helpful votes
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Worst thing ever
November 6, 2024

Was to difficult to use and gave me a run around when I was trying it use it

Date of experience: October 27, 2024
Ohio
1 review
0 helpful votes
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Leave me alone
November 6, 2024

It's too much of my info now in a government database. I'm irritated I had to use it to see my report. I would like to move on

Date of experience: October 27, 2024
Georgia
1 review
0 helpful votes
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So far, So secure
November 6, 2024

Use the ID me to set up an account with Tractor Supply so I could receive veterans discounts. It was a very easy process and one that I hope remains secure.

Date of experience: October 27, 2024
Pennsylvania
1 review
0 helpful votes
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Na
November 6, 2024

It was a great experience. I didn't understand at first but they sent, how to do it so that helped.

Date of experience: October 27, 2024
Kuwait
1 review
0 helpful votes
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Impossible to get customer service
November 6, 2024

I tried over an hour trying to get myself verified with no success. One account is suspended the other account can't verify me. I tried to reach a live agent to help me merge accounts and to add my federal employee status as well and I get llimited options that aren't applicable. The end result an auto-response with no solutions with my issues

Date of experience: October 27, 2024
New York
1 review
0 helpful votes
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Website issues
November 6, 2024

Website issues, in a lot of occasions it didn't let me continue!

Date of experience: October 27, 2024
New Jersey
1 review
0 helpful votes
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It's was lovely
November 6, 2024

It's was very easy going and I didn't have to worry about anything

Date of experience: October 27, 2024
TW
1 review
0 helpful votes
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Very friendly staff
November 6, 2024

The staff was helpful to solve the audio issue by sending another link so we used my smartphone to complete the process. It was a great experience.

Date of experience: October 27, 2024
Tennessee
1 review
0 helpful votes
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Great
November 6, 2024

It is very easy to use and to setup. I can't not believe it, I wish I knew about it a long time ago and now I am glad that I know about it. I will use this site more often now and will tell others in person about it.

Date of experience: October 27, 2024
Illinois
1 review
0 helpful votes
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Bad experience
November 6, 2024

Be careful about setting up your account. If you share an email with someone, you cannot share that email in this account because it uses it as your logon id.

Date of experience: October 26, 2024
Georgia
1 review
0 helpful votes
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Efficient
November 6, 2024

It is easy to use. You don't have to provide additional information to multiple websites. It's very efficient.

Date of experience: October 26, 2024
South Carolina
1 review
0 helpful votes
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Nazi
November 6, 2024

You are not given any choices or way of speaking with anyone to voice concerns and objections. As long as they get paid for a service who cares what your thoughts are.

Date of experience: October 26, 2024
California
1 review
5 helpful votes
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A FRUSTRATING WASTE OF TIME
November 6, 2024

Numerous steps across multiple accounts and multiple devices. System lags and resets constantly. Extremely frustrating, difficult and time consuming to use this service. If there was ZERO STARS I would select that option.

Date of experience: October 26, 2024
Alabama
1 review
0 helpful votes
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Extremely easy to use
November 6, 2024

Amazing and user friendly. Well worth the time spent.

Date of experience: October 26, 2024