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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Look, I understand the need for identity verification. But is it really necessary to do "video selfies" now? Not only is this process annoying - with strobing, seizure-inducing background colors, it doesn't even work on a desktop. What's next, DNA verification? Ocular scans? Blood samples? I hate this, and I hope to god I never have to use it again.
I had to have help with getting the ID.ME Even this survey is giving me problems.
See above statement. If everything isn't perfect, you will have to reverify your address, oh, there's a SPACE in your name? Start over unless you want to wait for a live representative to prove you're real. That's after you have all the papers that are up to date to verify that you can verify verified
Process was easy to navigate and secure. The instructions were laid out in a way not to get confused. Would definitely used again.
General the registration process was not complicate, but you need read all very carefully and be pay attention on the nuance of language.
They have a lot of authentication you have to go through but once it's all done it's worth it,. Not to mention it's the future it will be the requirement in the beginning of next year,. I will admit I was frustrated at the beginning of the signing in process but the team they have were their to help and got me squared away,.
Was to difficult to use and gave me a run around when I was trying it use it
It's too much of my info now in a government database. I'm irritated I had to use it to see my report. I would like to move on
Use the ID me to set up an account with Tractor Supply so I could receive veterans discounts. It was a very easy process and one that I hope remains secure.
It was a great experience. I didn't understand at first but they sent, how to do it so that helped.
I tried over an hour trying to get myself verified with no success. One account is suspended the other account can't verify me. I tried to reach a live agent to help me merge accounts and to add my federal employee status as well and I get llimited options that aren't applicable. The end result an auto-response with no solutions with my issues
It's was very easy going and I didn't have to worry about anything
The staff was helpful to solve the audio issue by sending another link so we used my smartphone to complete the process. It was a great experience.
It is very easy to use and to setup. I can't not believe it, I wish I knew about it a long time ago and now I am glad that I know about it. I will use this site more often now and will tell others in person about it.
Be careful about setting up your account. If you share an email with someone, you cannot share that email in this account because it uses it as your logon id.
You are not given any choices or way of speaking with anyone to voice concerns and objections. As long as they get paid for a service who cares what your thoughts are.
Numerous steps across multiple accounts and multiple devices. System lags and resets constantly. Extremely frustrating, difficult and time consuming to use this service. If there was ZERO STARS I would select that option.
Amazing and user friendly. Well worth the time spent.
Answer: Hello! To reach a support associate at ID.me, please send an email to [email protected]. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at [email protected]. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to [email protected] for assistance.
Answer: Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me
Answer: Hello Justin! For information on your IRS verification, please email our team at [email protected]. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at [email protected]. -ID.me Social Response Team
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at [email protected] for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to [email protected] for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at [email protected].

