ID.meReviews 39,306

I was trying to establish ID.me credentials. I am using AdvancedMD EHR. They referred me to Dr.First.com. They gave me a link to ID.me. When I entered my information. The screen message informed me that I have an existing account. Of course I do not know such an account and it would not tell me what it is. It turns out my hospital registered me to ID.me for electronic Rx purposes. When I asked DrFirst, they told me that I have a duplicate account and I should delete one of them from ID.me. So, I emailed ID.me. They sent me instructions on how to delete one of the accounts But they did not tell me which one again. By trial and error I found an account opened in 2023. So I deleted the newly opened account to continue with my credentialing for my personal EHR, because I did not want to delete the older one because I still work in the same hospital. Once I did that. I re attempted ID.me credentialing, again, and chose the existing account (the old account). ID.me now tells me it cannot be done because I do not have sufficient credentials and I should contact my systems administrator, which is basically me. SInce DrFirst knows my current email I used it when I bought the AdvancedMD services, and, apparently,they automatically informed ID.me of the new email address. So ID.me expects me to use the new email but when I go thru 15 minutes of painstaking ID picture taking, and facial recognition, it puts me into a vicious cycle of repeating the same procedure again and again. Once, I deleted the my application with the new email and restarted using the old email address, ID.me now tells me that it is not sufficent credentialing as stated above. And finally ID.me locked me out, recommend me to contact systems administrator or wait for 24 hours to regain access. I am at a loss, and in the mercy of chatting on line. I spent well over 5 hours yesterday. And another 2 hours today with no progress. I guess this should explain why I am so disappointed. If this issue is resolved for Florida, I will also apply for Illinois for the same privilege as well. I am already having nightmares. There are no doctors who can afford to waste so much spare time. Any timely help will be greatly appreciated.

All I needed was a pass code for Anchor property tax relief and I had to go on a visual chat with my 88 year old mom to get this She was having trouble holding her passport to her nose so it could be seen on the visual as I held the phone and had orders barked out at me because I wasn't holding the phone properly for the visual.
All this hassle with my elderly Mom as illegals are crossing our boarders with no questions asked while hard working citizens have to jump through hoops for verification! The inmates are running the asylum turning into a banana republic!