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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I just don't trust things like this & not trying to be prejudice I was scammed for over $2000 when I was in line filling out a loan. So I just don't trust anything anymore. & With all the threats with the election tomorrow, makes it for even more scary time to applying for SSI BENEFITS that I've worked hard for for over 40 plus years.
The experience using the site is simple enough. It takes a little bit of time, see how the page can be navigated and information can be conveyed.
I've really only just begun using ID me, but it was very helpful with getting into the VA and schedule my appointments. I'm hoping that the state of Missouri will offer services accessible through IDme.
ID.me was extremely easy to follow the steps was self explanatory, I was able to upload my documents easily and got connected with a live agent smoothly and without a wait time or any hurdles, I would highly recommend ID.me, Thankyou.
Quick and easy vary understandable to use and work with
I found the signing up and providing requested upload of documents process easy to understand and do on ID.me.
Very time consuming process and still not verified. Problems getting the camera to verify me, too much light, too dark then couldn't verify me over and over again then a live agent and was told they would contact me regarding verification! Still waiting,, the agent said "shortly.we re here 24/7" I'm still waiting..
Once you're Profile information is complete, it is easy to access your files.
I'm hoping to get money to help me get myself back on my feet again since I am not able to go to go back to work 6-8 months for a injury I'm dealing with and not able to work with the restrictions from the dr note that they provided
Major issue connecting to ID.me through DuckDuckGo. Had to go on to Chrome (ugh) for access. When in to the SSA no problem.
It's quick. Got it done. Need to know the next steps
I was surprised how easy it was to use this process. I really feel there should be a process, system and requirement in all areas where you must show proof of your identity. Very easy to use and secure.
Easy to set up and the video conference went easy as well.
The process was easy, and I had a great experience
And she always wanted to be a mother. A simple project turned into a minor hassle
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members